Customer Service Specialist, Penn Hills
Join our dynamic team as a Customer Service Specialist, where you will play a pivotal role in providing excellent service to taxpayers in our Penn Hills Tax Office and over the phone. As the first point of contact for taxpayers, you will handle inquiries about their accounts and taxes, demonstrating your expertise and commitment to excellence.
Primary Responsibilities
- Engage with taxpayers through both in person interactions and over the phone.
- Utilize your knowledge of various tax types collected by Keystone, demonstrating your proficiency in tax related matters.
- Showcase your ability to handle administrative tasks, such as modifying address changes and creating new accounts in our applications.
- Process payments for multiple tax types efficiently and accurately.
- Master the art of documenting thorough and detailed memos in our taxpayer service applications.
- Take ownership as an office key holder, contributing to the smooth running of daily operations.
- Manage end of day FedEx runs to ensure timely processing of payments and essential documents.
Secondary Responsibilities
- Demonstrate exceptional listening skills and a keen ability to retain knowledge.
- Accurately and attentively complete detailed tasks, showcasing your commitment to precision.
- Stay updated on changes in daily responsibilities and job processes.
Job Qualifications
Education, Experience, and Certifications
- High school graduate or equivalent (GED).
- Associate or bachelor’s degree in a related business major is a plus.
- Previous experience in a call center is preferred.
Knowledge, Skills, and Abilities
- Fluency in Spanish is a plus.
- Computer skills and a willingness to learn new applications.
- Demonstrated research skills.
- Strong problem solving skills.
Join us in delivering exceptional taxpayer service and contributing to the success of our team.
Apply now and be a part of our dedicated workforce!
Training will be conducted at office location in Irwin, PA 15642
Penn Hills Tax Office located: 260 Aster St, Penn Hills, PA 15235
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What We Do
Keystone Collections Group is a leading technology company that specializes in municipal tax collection. We collect tax dollars annually for millions of taxpayers and employers. Our proprietary technology is designed to provide the best user experience. Keystone’s e-file for individuals is recognized as the easiest, fastest and most-secure online tax filing software. Virtually every employer where we serve as tax administrator uses Keystone’s online Business Portal to report local payroll tax withholding. Keystone administers tax collection services for nearly 900 school districts, boroughs, cities, municipalities and townships in 38 counties throughout Pennsylvania. Family-owned for over three decades, Keystone fosters the unique gifts and talents of each employee. We provide our employees with the opportunity to pursue their own established interests while discovering new ones. We offer flexible schedules and a competitive compensation package, including comprehensive health care coverage and a 401(K).
