Status: Full Time
Hours: 8:30a - 5:30p
Location: Position is fully remote
Hart Medical Equipment offers a competitive salary and benefits package. EOE
SUMMARY: Will focus on processing faxed orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
- Assists all customers in a professional manner.
- Maintain current knowledge on Medicare, Medicaid and third-party payor sources for equipment.
- Verifies medical necessity, insurance coverage, physician orders and obtain additional documentation required for all insurance assigned services.
- Follows policy and work instructions to ensure the Billing Department has the correct paperwork to obtain payment for the equipment supplied.
- Understanding and striving to meet or exceed department metrics while providing excellent customer service.
- Other duties as assigned by management.
To perform this job successfully, an individual must be professional, proactive and positive with referrals, customers and coworkers. The requirements listed below are representative
of the knowledge, skill, and/or ability required.
Education and/or Experience
- High school diploma or general education degree (GED).
- 6 months of relevant customer service experience preferred.
Skills & Abilities
- Familiarity with computers and call center software; proficiency in data entry and order processing. Experience with any of the following systems: HDMS, EPIC, RightFax, Parachute, CarePort, OnBase, RingCentral, Outlook, OneNote, Excel, NICE, Collect Plus, HealthCall preferred
- Experience verifying insurances and submitting Prior Authorizations using the payer web portals or equivalent experience
- Capacity to handle multiple tasks simultaneously while maintaining attention to detail.
- Strong commitment to providing exceptional customer service and a positive customer experience.
- Willingness to adapt to changing processes, technology, and customer needs in a fast- paced environment
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Employees are required to sit for extended periods while using a computer and headset, necessitating good posture and ergonomic practices to maintain comfort. Accurate typing and data entry skills are essential, requiring coordination between the eyes and hands to efficiently navigate computer systems and respond to customer inquiries. Clear verbal communication is necessary, involving the use of a headset for extended periods, which may require adjusting the headset for comfort and clarity.
Focus and Stamina: Maintaining concentration and stamina during high-volume call periods is crucial to providing excellent customer service throughout shifts.
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What We Do
Hart Medical Equipment is a leading supplier and distributor of home medical supplies and equipment. Hart Medical Equipment is the premier durable medical equipment company in partnership with Henry Ford Health, McLaren Health Care, Ascension Genesys Hospital, Blanchard Valley Health System, Wood County Hospital and The Bellevue Hospital. Today, more people are discovering that recovering at home can be much easier with the right medical equipment, supplies and support. Hart Medical Equipment seeks to make a patient’s transition back to their own home easier. Our goal is to help people find the right products and services at the time when they need them most. Hart Medical Equipment’s professional staff include respiratory therapists, rehabilitation technologists, and certified orthopedic and mastectomy fitters. Our caring team provides patients with clinical expertise, as well as the most technologically advanced medical products and equipment available today. Hart Medical Equipment has 25 locations throughout Michigan and Northwest Ohio to meet your needs. From small locations located inside of medical centers to full showrooms, we are built for your convenience. Open 24/7 at hartmedical.org. Learn More | https://hartmedical.org/about Join Our Team | https://hartmedical.org/careers Order Online | https://hartmedical.org/shop
