Customer Service Professional II

JOB DESCRIPTION

• Receives inquiries from customers from various sources (phone and email), answers questions and/or resolves individual problems.
• Coordinates and develops customer relationships by handling customer inquiries on invoicing and supporting a smooth communication between customers and UL departments.
• Collects customer product information, identifies the industry that will perform work, and communicates completion time commitments.
• Prioritizes customer needs, determines any special requirements, and obtain required information
• Provides support for non-technical customer requests, including questions/issues such as billing inquiries, service requests and general UL information.
• Actively participates in teams to continuously improve and drive quality into ULs service to the customer.
• Read and follow the Underwriters Laboratories Code of Conduct and follow all physical and digital security practices.
• Performs other duties as required.
• Japanese Language Required

QUALIFICATIONS

• Higher Secondary Education (High School Diploma) and generally one year of customer service or sales experience.
• Demonstrated ability to respond appropriately to customer needs.
• Demonstrated ability to successfully multi-task.
• Demonstrated ability to work effectively with a diverse team.

ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
At the core of our expanding organization is our Finance team. We're a growing group of professionals, based around the world, who share ideas, work together and innovate to drive strategic growth and ensure financial integrity. Whether you're an expert in taxes, treasury, accounting, financial planning and analysis or corporate strategy and development, we're always looking for ambitious finance professionals who want to make an impact at a publicly traded company that's leading the way in safety science. Join our team, be part of our global community and drive the success of our mission-driven organization.