Customer Service & Product Specialist - German Speaking

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Wrocław, Dolnośląskie, POL
In-Office
Logistics
The Role
Company Description

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our Talent Acquisition team via  [email protected]

Avery Dennison Apparel

Join Avery Dennison, where creativity, innovation, and sustainability converge

We're not just a global leader in materials science and branding solutions; we're a team of passionate individuals committed to bringing brands to life and transforming how businesses connect with their customers. Whether through our Embelex platform, empowering creativity with on-product branding,  optimizing apparel production and supply chains, we work together to solve complex challenges and create a more sustainable future.

Our vision unites us: Together, we connect the physical and digital to solve some of the world's most complex challenges

Learn more at https://apparelsolutions.averydennison.com/en

Job Description

We are seeking a dynamic and detail-oriented Client Service & Merchandising Representative to join our team. In this role, you will be responsible for managing the complete client lifecycle, from initial development to post-order support, ensuring exceptional service and driving sales growth. 

Responsibilities:

  • Client Development & Relationship Management:
    • Initiate and manage client development requests.
    • Build and maintain strong relationships with assigned clients.
    • Provide timely and accurate updates on development and order status.
  • Merchandising & Sales Support:
    • Partner with Design and Tech Sales teams to create custom account presentations based on client briefs.
    • Collaborate with Commercial teams to develop product opportunities that drive key initiatives and achieve sales objectives.
    • Identify and capitalize on opportunities to enhance client product offerings.
  • Order Management & Post-Order Support:
    • Receive, validate, and process client sample and production orders.
    • Manage internal communications with cross-functional teams to ensure smooth order fulfillment.
    • Proactively address and resolve client quality issues, escalating as necessary.
  • Communication & Collaboration:
    • Act as the primary point of contact for all client inquiries.
    • Ensure clear and consistent communication with internal and external stakeholders.

 

    Qualifications

    Qualifications:

    • Proven experience in customer service, account management, or merchandising, preferably within the apparel or related industry.
    • Strong understanding of the end-to-end client lifecycle and order management processes.
    • Excellent communication and interpersonal skills, with the ability to build rapport with clients and internal teams. 
    • Detail-oriented with strong organizational and problem-solving abilities.
    • Ability to work effectively in a fast-paced, collaborative environment.
    • Proficiency in relevant software and systems (e.g., order management systems, CRM).
    • German Proficiency is Compulsory 

    Additional Information

    Additional information

    Who we are! - Our Story:

    Each of us, Every day! Eight Values. One Team!

    We understand diversity and equal opportunities as enrichment for our future-oriented work at Avery Dennison. With us, teams are balanced and diverse. Because each of us is unique, and we appreciate bringing together different personalities and talents.  

    Avery Dennison is an equal-opportunity employer. You are interested in knowing more about our Diversity & Inclusion approach? Please go to averydennison.com/en/home/about-us/diversity-and-inclusion.html 

    At Avery Dennison, we do what we love, and we love what we do - Just click here, and get us to know even better: Life @ Avery Dennison (linkedin.com/company/avery-dennison/life/emea)

    Avery Dennison Compensation & Benefits Highlights

    The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Avery Dennison and has not been reviewed or approved by Avery Dennison.

    • Healthcare Strength Pay and benefits are frequently characterized as decent or good, supported by multiple medical plan options alongside dental, vision, and mental health coverage. Company-paid basic life insurance and short-term disability coverage add to the perceived strength of core protection benefits.
    • Retirement Support Retirement support is strengthened by an automatic employer contribution plus an additional employer match tied to employee contributions. The availability of an employee stock purchase plan further broadens long-term savings options beyond the 401(k).
    • Parental & Family Support Family-related support is reinforced through parental leave and dedicated adoption and fertility assistance with a stated benefit amount. Domestic partner eligibility and LGBTQIA+ healthcare support features expand coverage for different family structures.

    Avery Dennison Insights

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    The Company
    HQ: Glendale, CA
    16,564 Employees

    What We Do

    Avery Dennison (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 30,000 employees in more than 50 countries. Reported sales in 2020 were $7.0 billion.

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