Company Description
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.
Avery Dennison is an equal opportunity employer
Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our team via [email protected].
Job Description
About the Role
We're looking for a motivated and customer-centric individual to join our team as a Customer Service Representative. In this role, you'll be a key point of contact for our valued customers, which are some of the best renowned and iconic sports teams in the world ensuring they have a positive and seamless experience with our products and services. You'll be responsible for managing accounts, processing orders, resolving inquiries, and building strong relationships with our clients.
What You'll Do
- Account Management: Manage a portfolio of customer accounts, ensuring timely and accurate order processing, follow-up, and fulfillment.
- Customer Service: Provide exceptional service to customers, responding to inquiries, resolving complaints, and providing product/service information.
- Order Management: Process orders efficiently, track shipments, and proactively communicate any supply chain issues or delays.
- Sales Support: Collaborate with the sales team to achieve sales goals, provide price quotes, and offer product recommendations.
- Process Improvement: Identify opportunities to improve customer service processes and contribute to enhancing efficiency and customer satisfaction.
- Collaboration: Work closely with internal departments, including logistics, operations, and sales, to ensure seamless order fulfillment and customer support.
Qualifications
- Customer service experience, preferably in a B2B environment.
- Experience liaising with high-profile brands.
- Strong administrative and organizational skills.
- Excellent communication and interpersonal skills.
- Interest in football and/or design.
- Proficiency in Spanish required (written and spoken)
- Advanced knowledge of Portuguese and Dutch.
Additional Information
Additional information
We not only embrace change… we drive it. We work hard, push hard, and take brave risks. Our culture is innovative and collaborative - where bold ideas turn into action. We grow strong talent through stretch opportunities only restricted by your interests. We are committed to workplace diversity, both for employees and for the business. We are a force for good, embedded in industries and communities worldwide. We are challenging ourselves and others to reach higher and think bigger to improve the quality of all life. Avery Dennison is a great place to work for everyone. We offer:
- Work hours flexibility
- International environment
- A growing team with good spirit
- Competitive total rewards
Avery Dennison is an equal opportunity employer. If you are interested in knowing more about our Diversity & Inclusion approach, please go to www.averydennison.com
Avery Dennison Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Avery Dennison and has not been reviewed or approved by Avery Dennison.
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Healthcare Strength — Pay and benefits are frequently characterized as decent or good, supported by multiple medical plan options alongside dental, vision, and mental health coverage. Company-paid basic life insurance and short-term disability coverage add to the perceived strength of core protection benefits.
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Retirement Support — Retirement support is strengthened by an automatic employer contribution plus an additional employer match tied to employee contributions. The availability of an employee stock purchase plan further broadens long-term savings options beyond the 401(k).
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Parental & Family Support — Family-related support is reinforced through parental leave and dedicated adoption and fertility assistance with a stated benefit amount. Domestic partner eligibility and LGBTQIA+ healthcare support features expand coverage for different family structures.
Avery Dennison Insights
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What We Do
Avery Dennison (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Glendale, California, the company employs more than 30,000 employees in more than 50 countries. Reported sales in 2020 were $7.0 billion.
