We insure small businesses and enable big dreams – not just for our customers, but for our people and communities too. With over 1,000,000 active insurance policies, we protect builders, bakers, landlords and more than 1,200 other trades.
We’re a technology company as well as one that sells insurance. That means we build, we fail, we learn and we improve. Through our global social impact strategy, called 'The Big Dreams Project’, we're working to help 10,000 small businesses start or grow by 2030.
Why not check out our advert on YouTube: Simply Business TV advert 2024: 'Simply the Best'.
Job CategoryOperationsPosition TypePermanentTarget Openings8What Is the Opportunity?If you take genuine pride in helping people and love solving complex problems, you will look forward to coming to work every day. As a Customer Service Consultant, you will be on the front lines, supporting the UK's small business heroes and ensuring their policies and payments are seamless.This is not just a simple transaction; it is about providing exceptional, multi-channel support and expertly retaining our valued customers.What you will be doing
Omnichannel Support: You will support customer queries across our email ticketing system (Support Zendesk), inbound calls, and live chat.
Driving Resolution: You will handle payment, renewal, and sales queries, always aiming for first-touch resolution.
Ensuring Retention: You will expertly navigate payment queries, including Premium Credit and Direct Debit defaults, collecting necessary details to ensure business retention before cancellation.
Championing Quality: You will communicate professionally while strictly adhering to FCA Regulations and Data Protection standards.
What you will bring to the team
Peak Experience: You have a successful background in a contact centre environment and take genuine pride in the quality of your work.
Agility & Tech Literacy: You have excellent computer skills and can dynamically switch between different tasks and communication channels.
Complaint Resolution: You are customer-focused with the proven ability to handle and resolve complaints at the first point of contact.
System Knowledge: You ideally possess a working knowledge of Simply Business systems and can quickly adapt to any challenges.
We believe in rewarding your growth and success. We offer a clear, positive pathway to increase your basic salary based on your performance:
Starting Salary: £27,280.50
£28,411.50: With a view to moving to this tier within your first 6 months, all being well.
£31,648.50: Opportunity to progress after 12 months at Tier 1, driven by high performance.
£34,866.00: Opportunity to progress after 12 months at Tier 2.
Working Pattern: This is a hybrid role where you will work eight days per month from our Northampton hub, subject to team needs.
Home Setup: We will provide all the equipment you need to work from home on the other days; you just need a broadband connection with a speed of 20Mbps or more.
Hours: Monday to Friday, 9am to 5:30pm. You will also work 1 in 3 Saturdays from 9am to 2pm, which will start after your first 3 months.
We encourage people of all different backgrounds and identities to apply. We are committed to maintaining an inclusive, supportive place for you to be you and do your very best work.
we offer a great work-life balance where workloads are manageable and everyone has the flexibility to work hybrid
on top of the 25 days annual leave (plus bank holidays), we offer the option to buy five more days of holiday with your flexible benefits
our flexible parental leave allows you to approach an important time how you want - with six months full pay to the primary caregiver and four weeks full pay if you're the secondary caregiver
our life event leave is an extra days leave every two years for those big moments in your life like moving house or your birthday. And our long-serving employees get a two week paid sabbatical after five years of service, then four weeks off after ten years of service
private medical insurance through BUPA, that covers any pre-existing condition is a core benefit. Plus a health cash plan that covers your everyday medical expenses
we offer a competitive salary based on your experience and the current market. Plus the potential to earn an annual bonus based on performance
access to tools to support your personal development on our dedicated learning platform. As well as support for your mental health with access to counselling
we match what you put into your pension up to five per cent. And pass on a tax-free sum that's four times your basic salary with our life assurance policy, with the option to increase it to ten times through our flexible benefit scheme
our salary sacrifice car scheme gives you the option to buy a brand new, fully insured, and maintained car for a convenient fixed monthly amount taken from your gross salary (after 6 months service)
our flexible benefits scheme gives you an allocated amount to use each year on benefits like critical illness cover, dental insurance, travel insurance, or a gym membership
Ready to join us and drive our success as a high-performing team? Apply today.
Employment PracticesSimply Business is committed to providing equality and opportunities for all employees and candidates considering a career with us. We offer a workplace where colleagues are treated with respect and dignity. We don’t (and won’t) discriminate either directly or indirectly on the grounds of race, colour, religion, belief, political opinion, disability, nationality, ethnic origin, sex, sexual orientation or relationship status at any stage of the hiring process or during the course of your employment.
Skills Required
- Successful experience in a contact centre environment
- Excellent computer skills and ability to switch between tasks and communication channels
- Customer-focused approach with proven ability to resolve complaints at first contact
- Working knowledge of Simply Business systems
- Broadband connection with a speed of at least 20 Mbps for home working
What the Team is Saying
Simply Business Compensation & Benefits Highlights
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Leave & Time Off Breadth — Time off is described as unusually expansive in the U.S., with 25 vacation days, 10 sick days, 8 company holidays, 2 floating days, and paid sabbaticals after five and ten years. This breadth is prominently highlighted across recent listings and company materials.
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Retirement Support — Retirement savings are supported by a 401(k) with an employer match reported up to 5%, with careers language also calling it a “generous employer match.” This combination signals a solid retirement component within the total rewards.
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Parental & Family Support — Parental leave is portrayed as strong, with employer‑verified U.S. details noting extended job protection and multiple months paid, while UK materials cite six months’ full pay for primary caregivers. Family supports such as adoption assistance and childcare discounts are also mentioned in public listings.
Simply Business Insights
What We Do
Simply Business is the leading digital insurance marketplace dedicated to the success of small businesses. Our mission is to take the hassle out of buying insurance by offering simplicity, choice, and value to business owners. We connect our customers with top-rated insurers and policy recommendations tailored to their specific business needs and budget. We have nearly 20 years of experience supporting small businesses, with over 1 million customers worldwide. Founded in the U.K. in 2005, Simply Business revolutionized how small businesses find insurance, making it accessible and affordable. We then saw a similar need in the United States. So in 2017, we launched Simply Business in the U.S.. Today, our team sits across offices in Boston in the U.S., as well as in London and Northampton in the U.K., showcasing our innovation at scale and dedication to serving the backbone of our economies. Simply Business is more than our name. It’s how we approach small business insurance.
Why Work With Us
Here at Simply Business we have five core values that we uphold in everything that we do: Learning, Empowerment, Authenticity, Pioneering, and Simplicity. Utilizing these values and embedding them into our culture makes SB a unique and great place to work, a place where every person is valued, a place where we get things done and have fun doing so.
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Simply Business Teams
Simply Business Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We offer our SBers more choice and greater flexibility to work in a way that’s best for their particular job, their teams, and their lives. We ask our employees to come to our hubs 8X a month.
