Responsibilities 主要職責：
- Answer incoming customer and driver calls/ Handling chats enquiry and fulfill their request;
- 接聽熱線電話/處理線上即時對話，滿足顧客及司機的需要
- Update customers on their order status and manage their expectation;
- 為客戶跟進訂單進度及管理客戶要求
- Monitor fulfillment, and help customers find a vehicle if they have been waiting for a while;
- 監控訂單配對率，協助乘客尋求合適的司機
- Manage corporate users and their request;
- 協助管理商業客戶，以滿足他們的需求
- Resolve user conflicts and performance issues related to drivers;
- 處理顧客投訴，協助顧客及司機解決問題
- Motivate your peers, and be a role model to others.
- 與同事建立良好關係，成為團隊中的好榜樣
- Shift Duty is needed 需輪班工作
- (Hotline Operating hr: Mon - Sat: 08:00 -22:00, Sun& P.H: 09:00 -22:00)
Requirements 資歷要求：
- F.5 or HKDSE graduated or above
- 中五或DSE 以上學歷程度
- 1 year relevant work experience (Fresh Graduates are also welcome)
- 1 年相關工作經驗 (歡迎應屆畢業生)
- Assertive with excellent interpersonal and communication skills
- 良好溝通技巧
- Good team player and responsible
- 良好團隊精神，有責任感
- Fluent in written and spoken English and Cantonese
- 流利廣東話及英語書寫及會話
- Knowledge and understanding of mobile and web technologies
- 有基本流動電話及電子科技知識
- Proficient in Chinese and English typing
- 懂中英文輸入法
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What We Do
Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.
