Customer Service Associate (Voice and Non-Voice)

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Manila, First District NCR, National Capital Region, PHL
In-Office
Logistics • Software • Transportation
The Role
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!  Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter.

This Customer Service Associate role will require you to be comfortable with answering the customer’s and driver’s queries with an open and patient mind. It is important that you provide excellent customer service in a timely manner.

If you scream “passionate customer service professional”, we want you!

What you’ll do:

Assisting of customer orders, reassigning of transaction, modification etc. for fulfillment rate purposes.
Handle and resolve complaints both for drivers and users in a thoughtful and professional manner.
Submit tickets for escalated concerns such as damaged/missing items, undelivered orders etc.
Perform other duties that may be assigned by management from time to time.

What we seek:

Someone with a passion for helping other by  providing excellent customer service.
A committed customer service representative who is amenable to working on the assigned shifts.

What you’ll need:

Has experience in handling voice and chat channels.
For chats experience, agents should have handled multiple concurrencies assisting customers.
Must be amenable to working onsite in the Paranaque Integrated Terminal Exchange (PITX)

Lalamove Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Lalamove and has not been reviewed or approved by Lalamove.

  • Strong & Reliable Incentives Incentive programs such as missions, bonuses, and vehicle‑sticker promotions are highlighted as ways to boost driver earnings, with occasional commission reductions further enhancing take‑home. These extras can make the platform appealing for supplemental income and busy periods.
  • Healthcare Strength Corporate roles in some markets describe access to employer‑provided medical and dental coverage. This indicates a conventional health benefits baseline for office staff.
  • Leave & Time Off Breadth Office locations reference paid holidays, sick leave, and some work‑from‑home flexibility. This points to standard time‑off provisions for corporate employees in select markets.

Lalamove Insights

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The Company
HQ: Hong Kong
4,387 Employees
Year Founded: 2013

What We Do

Established in December 2013, Lalamove was created to make on-demand and same-day delivery possible for everyone at the touch of a button. Today, Lalamove operates in over 20 markets across Asia, Latin America, and the United States connecting over 7 million customers with a pool of over 700,000 driver partners. Our driver partners operate a vast array of vehicles to suit each market including lorries, trucks, vans and cars for deliveries of almost anything of any size. Fleets of two-wheel vehicles are also available for courier services providing fast and low-cost delivery solutions. Through dedicated mobile and web apps, Lalamove seamlessly connects users and drivers around the world to move things that matter.

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