Alfa Laval India is looking for a position of Customer Sales Support Executive
About the Company:
In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do.
Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment, and services must create solutions that help our customers stay ahead.
Please feel free to peruse our website www.alfalaval.com .
The position / About the Job:
- The person should be responsible for providing customer total ownership for quotation, order processing, execution, communication & Invoicing for aftersales for given assigned region.
- An interface between customer and Alfa Laval.
- Efficient handling of enquiries/RFQs for Customers of specified area/Region including government tenders/complex quotations.
- Preparation of government tenders, online e-tenders in coordination with external sales team and submission through online portal
- Coordinate with service centre, evaluate the service repair estimate, prepare repair offer of the equipment in coordination with Service product manager.
- Efficiently communicate with customer, external sales team and/or segments about the status of quotation.
- Provide direct support to customer during the quotation process with advanced technical support and all commercial clarification & support to Sales team regarding quotation and tender process
- Order processing of respective customers/region
- Order execution, communication, and invoicing
- Responsible for commercial clearance of orders including collection of payment
- Responsible for clearing order backlog including periodic review with finance team
- An interface between customer, external sales
- Support Install base coordinator by providing the equipment details for IB
- Sense of urgency, proactive/prompt response to customer needs
- Response time is key performance indicator for both transactional and non-transactional quotes.
- Be an active team member in ALPS drives
What you can be?
- Minimum 2-6 Years experience.
- Any BE Graduate
- Strong Commercial Knowledge
- Good communication skills.
- Knowledge of MS Office
- After Sales Support / Order Execution Experience
Location – Pune
Why should you apply:
- We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers.
- Exciting place to build a global network with different nationalities to mingle and to learn.
Your work will have a true impact on Alfa Laval’s future success; you will be learning new things every day.
Physical & Environmental Factors :
Office environment with frequent attendance on the shop floor. Safety equipment required when present on the shop floor – footwear, hearing, eyewear.
Environmental Factors (hazardous materials, work location, work surfaces, exposure).
Top Skills
What We Do
Pioneering positive impact!
Our pioneering 140-year-old start-up culture is built on the idea that partnership is the key to solving complex problems and unlocking the full potential of resources. So we collaborate closely with our partners, customers, and thought leaders to create game-changing solutions that challenge conventional thinking on quality, efficiency, and innovation. United by a shared commitment to creating positive impact we’re reshaping vital industries, like energy, food, water, and shipping, to optimize efficiency, reduce emissions, and increase yields. Together, we’re building business success, elevating the quality of life across society, and driving progress towards a more sustainable world.
Alfa Laval is a leading global provider of first-rate heat transfer, separation, fluid handling products separation, and fluid handling products. With these as its base, Alfa Laval aims to help enhance the productivity and competitiveness of its customers in various industries throughout the world. We define their challenges and deliver sustainable products and solutions that meet their requirements – in energy, the environment, food, and the marine industry.
Alfa Laval today has customers in some 100 countries, employs more than 21,300 people, and annual sales were SEK 63.6 billion (5.5 BEUR) in 2023. The company is listed on Nasdaq Stockholm. Alfa Laval contributes to 15 of the 17 UN Sustainable Development Goals. Our solutions make a difference in daily life. You can learn more on our website about how our products work, and how they are used in industries worldwide.
We welcome your engagement, comments and questions - our guidelines and moderation policy for Alfa Laval channels on social media can be found here: https://www.alfalaval.com/legal/community-guidelines/
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