Customer Retention - Summer Internship 2026

Ready to launch your career and make a real impact? At Globe Life, our summer internship program isn’t about busy work, it’s about diving into meaningful projects that drive our mission to help Make Tomorrow Better. As a publicly traded company, we offer a unique opportunity to gain hands-on experience, build your skills, and contribute to work that truly matters. This is more than just an internship—it’s your chance to kick-start your career and leave your mark. 

Role Overview:

Could you be our next Customer Retention Intern? We are currently seeking a Customer Retention Intern to join the Globe Life team for Summer 2026!

In this internship role, you will have an opportunity to gain hands-on experience in Customer Retention and operations. You’ll have the potential to interact with the Policy Acquisitions teams, New Business, Underwriting and QAC. Your perspective and dedicated focus in key business areas will provide valuable insight. 

This is an on-site position located in McKinney, Texas.

What You Will Do:

Reporting Use Analysis

• Report utilization audit: Identify which reports are actively used vs. those that are generated but ignored
• Data accuracy assessment: Review report quality and identify discrepancies or outdated information
• Process streamlining: Recommend consolidation of redundant reports and elimination of unused ones
• User feedback compilation: Gather input from report consumers on usefulness and needed improvements

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Coaching Observations for Supervisors

• Coaching frequency tracking: Document how often supervisors conduct coaching sessions with their teams
• Best practice identification: Observe and catalog effective coaching techniques used by top-performing supervisors
• Gap analysis: Identify supervisors who may need additional coaching training or support
• Documentation improvement: Create standardized coaching templates and tracking tools

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Efficiency Gap Analysis

• Process mapping: Document current workflows and identify bottlenecks or redundancies
• Time and motion studies: Analyze how time is spent on various tasks and identify improvement opportunities
• Technology utilization review: Assess whether current tools are being used optimally
• Benchmarking: Compare performance metrics across different teams or departments

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Overall Expected Outcomes

• Cost savings: Reduced time spent on inefficient processes and unnecessary reporting
• Improved productivity: Streamlined workflows and better resource allocation
• Enhanced supervisor effectiveness: Better coaching practices leading to improved team performance
• Data-driven insights: Fresh perspective on existing processes with actionable recommendations
• Documentation and knowledge transfer: Comprehensive analysis that can guide future improvement

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What You Can Bring:

• Must have obtained at least a Junior status in a Bachelor's degree program (Business Management or related fields)
• We seek candidates who have excellent analytical skills, a focus on results, the ability to clearly articulate complex ideas, and creative problem-solving abilities
• Qualified candidates must also demonstrate strong interpersonal and communication skills, effective teamwork, attention to detail, and the ability to quickly assess problems and find workable solutions
• Must be proficient in MS Office applications (Excel, Word, PowerPoint, Outlook)
• Minimum 3.0 GPA (Official Transcript May be Requested)
• Ability to work 40 hours per week during Summer 2026 program dates
• U.S citizen or legal resident​

Program Overview:

The Globe Life summer internship program offers 10 weeks of immersive, hands-on learning designed to help you build valuable skills and enhance your professional profile. In addition to impactful departmental projects, our program features a variety of enriching experiences:

• DiSC Workshop: Enhance your communication, teamwork, and leadership skills through an interactive workshop centered on the DiSC personality assessment. Learn how to leverage your strengths and collaborate effectively.

• Co-CEO Luncheon: Enjoy a unique opportunity to dine with Globe Life’s co-CEOs, where you can ask questions, learn about their vision for the company, and gain firsthand leadership insights.

• Networking Events: Build connections with your peers, mentors, and Globe Life professionals during structured networking sessions designed to foster lasting professional relationships.

• Volunteer Event: Join forces with your fellow interns to give back to the community by participating in a volunteer event aligned with Globe Life’s mission to help families secure their future.

• Exclusive Game-Day Experience: As part of our partnership with the Dallas Cowboys and Texas Rangers, interns are invited to watch a Rangers game at Globe Life Field from our exclusive suite, complete with game-day snacks and an unforgettable atmosphere.

• Access to Wellhub Benefit: While employed with Globe Life, interns can enjoy a month-to-month Wellhub membership with access to exclusively priced gyms and fitness studios, group and virtual classes, and custom fitness programs.

• Professional Headshots: Take advantage of a complimentary professional photoshoot to upgrade your LinkedIn profile and stand out in your job search.

The internship program runs from June 1st to August 4th 2026, offering a structured timeline that ensures you maximize your learning and professional development over the course of 10 impactful weeks. Join us for an unforgettable summer!