Job Description:
ACCOUNTABILITIES
You will work as single point of contact(SPOC) for a predefined group of customers, and your main tasks will be to ensure excellent customer service by
• processing requests received by e-mails and phone
• following up on orders to ensure KPIs such as delivery on time and customer satisfaction
• handling customer inquiries and complaints
• acting as the global contact on a daily basis to procurement, warehouse, shipping, sales, product management, accounting etc. to support our customers
• acting as back-up for any team member who is out of office
You will join one of our teams in Beijing that support customers in China. The group is part of a larger group of teams spread across Europe, Asia and the US.
QUALIFICATIONS
Primary responsibilities
• Participate in and contribute to a high performing Customer Service Team
• Participate in and contribute to a high performing cross functional Customer Account Support Team
• Build and maintain strong customer satisfaction through industry leading quick response times as well as honest and qualified responses to all customer requests and inquiries
• Handle quotations and customer orders pertaining to SATAIR products including timely follow up on quotations, orders and backorders
• Support Sales and Finance in collection of Accounts Receivables
• Handle customer claims including timely handling of returned/ rejected goods from customers
• Professional telemarketing towards customers
• Maintenance of customer records
• Positively participate in the promotion of cross and up-selling strategies towards growth accounts
• Participate in back-up arrangements in support of absence by other Customer Service Executive colleagues
• Any other reasonable requests from the Manager – Customer Service
Secondary responsibilities
• Participate in external key customer meetings as per agreement with the Manager – Customer Service
• Participate in internal customer account and other Customer Service meetings as per agreement with the Manager – Customer Service
• Maintenance and development of the customer service quality level
General responsibilities
• Comply with Satair Group’s mission, values and Quality Management procedures
• Comply with Satair Group’s guidelines on Ethics & Compliance
• Understanding, sharing and living of Satair Group values and rules
• Respect Satair Group processes and procedures agreed per function
• Keep the direct report informed of the status of agreed tasks and of any critical problem areas
• Participate in optimizing Satair Group’s business procedures by applying existing Satair Group’s IT systems
• Comment/advise on unsatisfactory situations within the organization, and propose potential solutions for improvements
• Identify and offer suggestions to improve efficiency
• Be well informed about and familiar with the latest developments in Satair Group's business
• Have an inter-cultural understanding
• Participate in occupational safety and health efforts
• Contribute towards a positive and inspiring working environment
Personal & interpersonal skills
• Attention to detail
• Ability to and willingness to work under pressure
• Good dispute resolution skills
• Good negotiation skills
• Service minded
• Good communication skills
• Cooperative and flexible
• Intercultural understanding
• Attitude supportive of SATAIR values
Professional skills
• Preferably two years or more customer service experience within a similar sized organization
• Working knowledge of English, both orally and in writing
• PC literacy, including word processing, spreadsheets and databases
• Knowledge of Lotus Notes tools
• Familiar with work-related routines under SATAIR ERP system
• Shipping knowledge, (including transportation of dangerous goods and INCO terms)
Apply now and grab your boarding pass for your next challenge with us in Satair!
Please send us your application as soon as possible as we are interviewing on an ongoing basis, to get the opportunity to become part of an exceptional global team, driven by a customer-centric and innovative mindset and a can-do attitude in everything we do.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Satair (Beijing) Co. LimitedContract Type:
Fixed termExperience Level:
ProfessionalJob Family:
Material Support & servicesBy submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Skills Required
- At least two years of customer service experience in a similar-sized organization
- Working knowledge of English, both orally and in writing
- PC literacy, including word processing, spreadsheets, and databases
- Knowledge of Lotus Notes tools
- Familiarity with work-related routines under the SATAIR ERP system
- Shipping knowledge, including transportation of dangerous goods and Incoterms
- Attention to detail
- Ability and willingness to work under pressure
- Dispute resolution and negotiation skills
- Strong communication, cooperation, flexibility, and intercultural understanding
Airbus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.
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Healthcare Strength — Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
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Retirement Support — Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
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Leave & Time Off Breadth — Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.
Airbus Insights
What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
