Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at [email protected]
- Notice: Know Your Rights: Workplace Discrimination is Illegal
- Notice: Pay Transparency Nondiscrimination (English)
- Aviso: Transparencia en el Pago No Discriminación (Spanish)
Job Description:
What does your next challenge look like?
At SATAIR, we believe in sustainable aviation that allows people to travel and connect across the globe.
We are on a mission to provide world class material solutions that keep aircraft flying and extend their lifespan.
In Satair, you can challenge the status quo, pioneer new ways of working, and generate real value for airlines and suppliers worldwide.
Being part of the Airbus family gives us the opportunity to live a global mindset, working in international and diverse teams and collaborating across functions, sites and cultures.
If you want to work as one team embracing a can-do attitude in a demanding environment, then we offer a great place to explore, learn, and grow, making an impact on aviation’s digital and sustainable transformation.
In this context we are looking for a Customer Resolution Specialist to join our team in Herndon, VA.
The Customer Resolution Specialist (CRS) is responsible for responding to customer inquiries and processing orders for spare parts for Airbus aircraft, as well as parts for competitor aircraft, for customers in the Americas region.
HOW YOU WILL CONTRIBUTE TO THE TEAM:
Primary Responsibilities:
1. Order Processing: 60%
- Process customer orders, quotations, initial order receipts, order entry, sourcing escalation, backorders, general logistics, etc. for aircraft parts and services in response to customer needs.
- Provide requested information on part availability, cost, sourcing, returns, discrepancies, transportation, delivery, and follow up to meet customer expectations.
2. Relationship Building: 20%
- Engage in basic level relationship-building with customers emphasizing the positive services and qualities of the Satair Group to encourage customer confidence and grow the business.
- Identify alternative solutions and steer customers to proper sources for required material to ensure complete customer service and satisfaction.
3. Technical Support: 10%
- Support Sales and Finance debt account reconciliation efforts to help maximize company profitability.
- Respond to technical inquiries utilizing Technical Documentation and liaising with technical and engineering departments to respond to customer inquiries.
4. Other Duties as Assigned: 10%
ABOUT YOU:
Equipped with an Associate’s Degree in Business, Sales Administration or a related field (or an equivalent combination of education and experience) and paired with professional experience ideally in Customer Service, we are looking for a team player with the following experience, skills and mindset:
- 2+ years of customer service experience in a fast-paced environment.
- Experience in the aviation industry or military support environment is highly desirable
- PC literacy, including intermediate word processing, spreadsheet, and database skills.
- Intermediate knowledge of Microsoft Office Suite (Word, Excel, Power Point, Outlook and/or Google Suite programs)
- Basic knowledge of SAP is preferred.
Physical Requirements:
- Onsite 60%
- Remote 40%
- Vision: Daily able to see and read computer screen and other electronic equipment with screens, able to read documents, reports and engineering drawings.
- Hearing: Daily able to hear to participate in conversations in person and via teleconference or phone and to hear sounds on production floor including safety warnings or alarms.
- Speaking: Daily able to speak in conversations and meetings, deliver information and participate in communications.
- Equipment Operation (personal computer, telephone, copies, fax machine, and related office equipment and using electronic identification card to enter building floors and internal doors): Daily able to operate most office and personal electronic equipment and some tools including production tools such as hydraulic lifts.
- Carrying: Rarely able to carry documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
- Lifting: Rarely able to lift documents, tools, drawings, electronic equipment up to 30lbs/14kgs.
- Pushing / Pulling: Rarely able to push and pull small office furniture and some equipment and tools.
- Sitting: Daily able to sit for long periods of time in meetings, working on computer.
- Squatting / Kneeling: Rarely able to squat or kneel to retrieve or replace items stored on low shelving.
- Standing: Daily able to stand for discussions in offices or on production floor.
- Walking (include routine walking such as to a shared printer to retrieve documents): Daily able to walk through office and production areas including uneven surfaces.
- Appropriate hearing/eye protection may also be required when visiting the shop floor.
Citizenship:
- Authorized to Work in the U.S. without current or future need for visa sponsorship.
This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed. Contractors are employed by a 3rd party vendor and placed on assignment to Airbus in America.
Pay range based on the required profile: $26.00 - $33.00 per hour. Actual minimum and maximum may vary based on geographic differential. Individual pay is based on skills, experience, and other relevant factors.
Satair provides equal opportunities to all individuals seeking assignment with Satair without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Satair complies with applicable state and local laws governing nondiscrimination in every location in which the company has facilities. Satair expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. This assignment description does not constitute a written or implied contract of employment.
By submitting your CV or application you are consenting to Satair using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Satair.
Satair is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Satair is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Satair to do so should be reported to [email protected].
Come on board and join us at Satair, an Airbus Services Company.
VAS Aero Services is a subsidiary of Satair, an Airbus Services company
If you want to know more about our business, have a closer look at our website www.SATAIR.com or check out our SATAIR Youtube Channel at www.youtube.com/sataircompany !
A full job description will be provided to candidates who progress to the interview stage or any candidate upon request.
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
Company:
Satair USA, Inc.Employment Type:
Agency / TemporaryExperience Level:
Entry LevelRemote Type:
On-siteJob Family:
Material Support & services------
------
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [email protected].
Skills Required
- Associate's degree in Business, Sales Administration, or related field (or equivalent experience)
- 2+ years customer service experience in a fast-paced environment
- PC literacy including intermediate word processing, spreadsheet, and database skills
- Intermediate knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) or Google Suite
- Authorized to work in the U.S. without current or future need for visa sponsorship
- Ability to work onsite ~60% (Herndon, VA) and remotely ~40%
- Vision, hearing, speaking, and general physical ability to perform office and occasional production-floor tasks
- Experience in the aviation industry or military support environment
- Basic knowledge of SAP
Airbus Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Airbus and has not been reviewed or approved by Airbus.
-
Healthcare Strength — Healthcare coverage is positioned as comprehensive in several locations, including medical, dental, and vision options available from day one in the U.S. Access to life insurance, disability coverage, and employee assistance/wellbeing support adds breadth to the health offering.
-
Retirement Support — Retirement support is framed as a meaningful part of the package through plans such as a 401(k) with company matching in the U.S. These programs strengthen long-term financial security beyond base wages.
-
Leave & Time Off Breadth — Time-off provisions are described as generous in some settings, including vacation availability from day one and extended holiday coverage. Flexible working arrangements and hybrid options further increase the perceived value of time-related benefits.
Airbus Insights
What We Do
Airbus is a global leader in aeronautics, space and related services. In 2020, it generated revenues of €49.9 billion and employed a workforce of around 130,000. Airbus offers the most comprehensive range of passenger airliners. Airbus is also a European leader providing tanker, combat, transport and mission aircraft, as well as one of the world’s leading space companies. In helicopters, Airbus provides the most efficient civil and military rotorcraft solutions worldwide. Airbus is an international pioneer in the aerospace industry and a leader in designing, manufacturing and delivering aerospace products, services and solutions to customers on a global scale. We believe that it’s not just what we make, but how we make it that counts; promoting responsible, sustainable and inclusive business practices and acting with integrity. Our people work with passion and determination to make the world a more connected, safer and smarter place, on the ground, in the sky and in space.
