We Put the World on Vacation
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.The Customer Resolution Multi Skill Specialist provides support for members, guides, affiliates, travel and cruise partners, suppliers, and hotel employees by providing support for RCI members and non-member programs. The Specialist will receive escalated calls and emails, as well as place outbound calls. The Specialist is empowered to act in a supervisor capacity when working to resolve issues, offer guidance, address check-in concerns and relocations, and handle exceptions. Due to the nature of the issues handled and the urgency of most situations, the Specialist will utilize critical thinking skills and decision velocity to create and mitigate the best outcome for all interactions with our affiliates, members, and travel partners. As part of this team, the Specialist is trained to assist and collaborate with other areas and departments in account resolution to ensure a positive and memorable travel experience that encourages repeat business.
Successful Customer Resolution Multi Skill Specialists demonstrate a strong customer focus and the ability to communicate empathetically while building rapport with dissatisfied members and customers. The role requires comprehensive knowledge of RCI products and programs, including Weeks, Points, Clubs, ARN, Non-Member Travel Clubs, 7Across, and Affiliates. Specialists are responsible for accurately interpreting and administering RCI and non-member policies, procedures, membership terms and conditions, and documentation standards. Key duties include processing transactions, addressing web-related issues and product inquiries, and providing approved scripting and guidance to internal teams and resort staff to ensure consistent and effective customer interactions.
Where Memories Start with You
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [email protected], including the title and location of the position for which you are applying.
Skills Required
- Strong customer focus
- Empathetic communication and rapport-building skills with dissatisfied customers
- Comprehensive knowledge of RCI products and programs
- Ability to interpret and administer policies, procedures, membership terms, conditions, and documentation standards
- Critical thinking and sound decision-making skills
- Ability to process transactions and address web-related issues and product inquiries
Travel + Leisure Co. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Travel + Leisure Co. and has not been reviewed or approved by Travel + Leisure Co..
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Healthcare Strength — Feedback suggests health coverage is broad, with medical, dental, vision, HSA/FSA options and wellness incentives that can reduce premiums. Life and disability coverage are also included, reinforcing a comprehensive package.
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Retirement Support — Offerings include 401(k) enrollment after 30 days with a company match up to 6% after one year. An employee stock purchase plan with a 10% discount adds another long-term savings avenue.
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Wellbeing & Lifestyle Benefits — Travel-related perks such as vacation and hotel discounts, rental access, and Friends & Family deals are highlighted as standouts. Additional programs like tuition reimbursement, wellness incentives, and recognition initiatives round out lifestyle support.
Travel + Leisure Co. Insights
What We Do
Travel + Leisure Co. is the world’s leading membership and leisure travel company, with nearly 20 travel brands across its resort, travel club, and lifestyle portfolio. The company provides outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year through its products and services: Wyndham Destinations, the largest vacation ownership company with more than 245 vacation club resort locations across the globe; Panorama, the world’s foremost membership travel business that includes the largest vacation exchange company, industry-leading travel technology, and subscription travel brands; and Travel + Leisure Group, featuring top travel content, travel services including the brand’s eponymous travel club, and branded consumer products. At Travel + Leisure Co., our global team of associates brings hospitality to millions each year, turning vacation inspiration into exceptional travel experiences. We put the world on vacation.
