We are recruiting a Customer Resolution Coordinator to join our team, based in Bedford, MK44 3JZ.
Our Customer Resolution Coordinators are the first point of contact for all customer complaints. They monitor the progress of complaints, including the liaison with internal departments, to ensure that the complaint is resolved efficiently and that we consistently deliver to a high standard.
The salary for this position is £27,976 per annum.
Responsibilities:
Ensure that complaints are responded to in a timely manner, by thorough monitoring of the internal complaints system
Investigating customer complaints and liaising with various areas within the business when required, to achieve a resolution for the customer in the agreed timescales
Ensuring that all data entry and administrative work is carried out accurately and in a timely manner, by keeping the team inbox up to date and logging complaints on our internal system
Meet the required quality standards of operation through the monitoring of the internal complaints system responses and closures
Identify opportunities to improve our complaint handling process, to ensure customer satisfaction
Assist with monthly reporting
What we need from you:
Experience in a customer service environment
Excellent communication skills
Professional telephone manner
Microsoft Office skills
Strong attention to detail
What we offer you in return:
Time For You: Relax with 23 days of holiday plus bank holidays, and an extra day for a personal special occasion.
Give Back: Receive a paid day to volunteer for a charity of your choice.
Health & Wellness: Healthcare Cash Plan.
Your Future: Join our contributory workplace pension scheme for financial security.
Investment: Purchase shares in our global company at a discounted rate.
Fitness & Health: Save money while commuting with our Cycle to Work Scheme and access fitness videos and gym discounts.
Life Assurance: Enjoy peace of mind with our life insurance coverage.
Exclusive Discounts: Access our deals hub for savings on everyday purchases and family activities.
Copart are an equal opportunity employer, proudly hiring a diverse workforce. Discrimination is expressly forbidden and we therefore kindly welcome all applications.
At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.
Skills Required
- Experience in a customer service environment
- Excellent communication skills
- Professional telephone manner
- Microsoft Office skills
- Strong attention to detail
What We Do
Copart, a global online auto auction company headquartered in Dallas, Texas is a top-performing S&P 500 company, as noted by The Wall Street Journal. Copart is a global technology leader in the online vehicle auction industry that connects its buyers and sellers via its patented cutting-edge VB3 technology. With a passion for excellence, Copart has a great company culture and strong dedication to our employees. Founded in 1982, Copart connects more than 750,000 buyers and sellers from over 200 locations around the world. With our innovative technology, we remarket salvage and clean title vehicles to dealers, dismantlers, rebuilders, exporters and end users through a multi-channel online internet platform. Copart’s diverse and extensive inventory features more than 175,000 vehicles available online every day, including early and late-model cars, classics, trucks, SUVs, motorcycles, boats, jet-skis, snowmobiles and RVs. Copart sells vehicles on behalf of insurance companies, banks, finance companies, fleet owners, car dealerships, cars sourced from the general public and others. Because we are a 100% online auto auction company, Copart Members can browse our incredible inventory, set their own price and get great deals on vehicles through their home computer, smartphone or other mobile device. Copart’s vehicles can range in condition from damaged vehicles that can be used as rebuild projects to like-new, used vehicles. Copart is the parent company to a portfolio of auto service companies, including CashForCars.com, CrashedToys, and National Powersport Auctions (NPA). We currently operate in the United States (Copart.com), Canada (Copart.ca), the United Kingdom (Copart.co.uk), the Republic of Ireland (Copart.ie), Brazil (Copart.com.br), Germany (Copart.de), the United Arab Emirates, Oman and Bahrain (Copartmea.com), Spain (Copart.es), and Finland (copart.fi).
