A Customer Research & Analytics Analyst is responsible in performing web-based research on technology driven corporations and institutions and in validating and quality-assuring patent data by assigning patents to their accurate commercial owners and verifying their legal validity and remaining lifetime. PatentSight’s superior datasets allow customers to unveil valuable patent insights and see clearly who wields commercial power over the inventions that underpin promising patents.
Job Summary:
- Data Quality – Conduct in-depth internet research to achieve data quality in patents globally
- Identify patent ownership based on extensive research on corporate structure, M&A, Spin-offs, company name changes, and patent transactions
- Conduct quality control measures to ensure data is highly accurate and reliable
- Responsible for validating, updating and verifying customer information in the Harmonizer Tool
- Ensure updates or changes in customer database are accurate and are meeting quality standards
- Meet or exceed productivity targets that are based on efficiency (Target of processing time per customer may vary depending on the type of process and portfolio size)
- Identify future process improvements to further improve team or individual performance
- Effectively communicate with internal stakeholders and team members to foster collaboration
- Ensure data standards and SLAs are met
- Communicate effectively on the status of tasks and projects in progress
Qualifications:
Bachelor’s degree holder
Experience in research, data quality and analysis
Strong organizational, analytical, and problem-solving skills
Proven ability to work independently and collaboratively with teams consisting of US and International-based employees, as well as customer resources in multiple locations and time zones
Ability to provide detailed information and along with the ability to summarize effectively for management
Ability to work under pressure and within an environment of constant change
Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.
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USA Job Seekers:
EEO Know Your Rights.
Skills Required
- Bachelor's degree
- Experience in research, data quality, and analysis
- Strong organizational, analytical, and problem-solving skills
- Ability to work independently and collaboratively with U.S. and international teams across multiple locations and time zones
- Ability to provide detailed information and summarize effectively for management
- Ability to work under pressure in a constantly changing environment
- Ability to quickly learn and apply enterprise AI tools and technologies
RELX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about RELX and has not been reviewed or approved by RELX.
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Retirement Support — Retirement support is positioned as a meaningful part of total rewards through a 401(k) plan with matching contributions, alongside other financial protections such as life and disability coverage. Tuition reimbursement and share purchase access further broaden the financial value of the package beyond base salary.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous vacation allowances, mental health days, and options like sabbaticals and tiered PTO by tenure. Parental and caregiving leaves are described in detail, reinforcing time-away benefits as a standout component of the overall package.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle benefits are supported by offerings such as mental health support (e.g., app access), EAP resources, gym-related perks, and wellness incentives. Flexible working hours and related work-life supports add to the perceived day-to-day value of benefits.
RELX Insights
What We Do
RELX is a global provider of information-based analytics for professional and business customers across industries. We help scientists make new discoveries, doctors and nurses improve the lives of patients and lawyers win cases. We prevent online fraud and money laundering, and help insurance companies evaluate and predict risk. Our events enable customers to learn about markets, source products and complete transactions. In short, we enable our customers to make better decisions, get better results and be more productive. We do this by leveraging a deep understanding of our customers to create innovative solutions which combine content and data with analytics and technology in global platforms. RELX serves customers in more than 180 countries and has offices in about 40 countries. It employs approximately 30,000 people of whom almost half are in North America. We operate in four major market segments: Scientific, Technical & Medical; Risk & Business Analytics; Legal; and Exhibitions.
