Customer Renewals Specialist (9-month FTC)

Dream Big.  Go Beyond. Be Unstoppable.
 

Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, and risk management solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise.

We're on a mission to become the most sought-after cloud technology company globally.  We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who’s ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business.

Kickstart your journey with Kyriba as a Customer Renewal Specialist! This is a highly collaborative role that provides vital support to the renewals process, working cross-functionally with Account Managers, AM Management, and other internal teams. The Renewals Specialist will help ensure timely and successful renewals of customer subscriptions, contributing to customer retention and revenue growth.  They will be focused on customer engagement, proposing new renewal pricing and packaging to customers. 

Key Tasks:

• Lead customer negotiations and present renewal proposals to customers

• Be fluent in customer engagement and renewal talk track

• Assist the Account Manager in managing the end-to-end renewal process for customer contracts. Prepare renewal documentation, track renewal status, and follow up on outstanding items.

• Collect and analyze renewal data, prepare reports, and maintain accurate renewal forecasts.

• Proactively identify and address gaps in contract coverage, usage discrepancies or potential sources of unrealized revenue at renewal time

• Draft, review, and process renewal agreements. Ensure contract accuracy and compliance prior to customer delivery.

• Communicate with customers regarding renewals, expiring contracts, and required documentation. Address routine customer questions and escalate more complex issues as needed.

• Work closely with Sales, Customer Success, Support, and Product teams as needed to ensure a seamless renewal experience for customers.

• Identify opportunities to streamline the renewals process and recommend improvements to increase efficiency and customer satisfaction.

• Support and participate in renewal-related meetings, QBRs (Quarterly Business Reviews), and other customer-facing events as needed.

• Proactively flag and escalate potential renewal risks or issues for timely resolution.

What We're Looking For:

• Bachelor's or Associate Degree strongly preferred

• At least 5 years proven experience in SaaS or Technical Software Business

• Strong organization skills, and the ability to manage a large amount of renewal requests, dates/deadlines, in a organized fashion.  

• Understanding of Contracts (the ability to read and understand) for SaaS businesses.

• Fluent English skills

• Proficiency in MS/Google tools: Word, PPT, XLS

• Ability to thrive in a changing environment of a growing team and organization.

• Background working in Treasury, Finance, or Payment is preferred.

Our Values Guide Everything We Do

• Think Big & Constantly Innovate: We have the confidence to think big, embrace change, challenge the status quo, and continuously evolve - incorporating new technologies and driving industry progress.

• Put our Customers’ Needs First: We are passionate about delivering the highest value for our customers and supporting them with end-to-end care throughout their journey with us.

• Act with Integrity: Integrity is at the heart of everything we do. We take personal responsibility for our actions, own our decisions, and honour each other’s contributions. We empower each other through honesty, respect, trust and transparency.

• Work as One Team: We are driven by our common goals and share in each other’s successes and failures, learning and working together as a team where everyone can bring their best selves.

• Strive for Excellence while Having Fun: We enjoy tackling new challenges together, and revel in continuous improvement as we deliver, with ultimate professionalism, the very best for our customers, while exceeding our own expectations.

Kyriba offers a comprehensive compensation package, including a range of health, welfare and wellbeing benefits designed to support both your professional and personal life.

Kyriba believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship, and genetic information.

If you require a reasonable accommodation to complete any part of the application or interview process, or to perform essential job functions, please contact us at [email protected]. Requests will be handled confidentially and in accordance with applicable local laws.