Meet the Team
Isovalent, now part of Cisco, is the company founded by the creators of Cilium and eBPF. Cisco Isovalent builds open-source software and enterprise solutions solving networking, security, and observability needs for modern cloud native infrastructure. The flagship technologies, Cilium and Tetragon, are the choice of numerous, industry-leading, global organizations.
We believe in fostering an inclusive workplace where every team member feels valued, respected, and empowered. We believe that every employee contributes to our success, and we are committed to fostering an environment where everyone can thrive. We encourage candidates from all backgrounds to apply and join us in our mission to deliver exceptional products and services.
Your Impact
As a Customer Reliability Engineer (CRE), you are the tip of the spear in interacting with our customers. Our CRE team adapts the best practices of Site Reliability Engineering (SRE) and applies them to our customers. This role is focused on bringing this practice to the Isovalent software suite of products running on-premises and in major cloud providers on Kubernetes.
As part of the role, you will gain a deep understanding of our customers, their architecture down into their various configurations. You will work with various stakeholders, internally and externally to provide world class support and issue resolution to various incidents and enhance our organization’s view into the health of our various customers.
Minimum Qualifications
- 6+ years of direct experience supporting and engaging with enterprise customers in a technical capacity.
- Experience securing operating system (OS) instances, applications, and/or distributed systems
- Experience in operating Linux systems
- Experience managing and scaling Kubernetes clusters in production environments.
- Experience with at least one major cloud provider (AWS, Azure, or GCP).
- Demonstrated expertise in networking concepts and technologies across OSI layers 2 through 7.
Preferred Qualifications
- Knowledge of standard methodologies for Linux operating systems security and their application in cloud-native technologies and environments
- Evidence of direct experience using network troubleshooting tools, including but not limited to packet capture and analysis utilities
- At least 2+ years of experience acting as a higher escalation point across multiple products lines
- Experience resolving issues with Kubernetes and cloud-native technologies in small to medium size Kubernetes environments
- Prior professional experience with Container Networking Interfaces (CNI) including installation, configuration, and troubleshooting.
- Knowledge of Customer Reliability Engineering (CRE) practices, including Production Readiness Reviews (PRRs), Customer Test Environments (CuTEs), tooling, monitoring, knowledge base creation, and retrospectives.
- Hands-on experience with Terraform for deployment of infrastructure resources
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- 6+ years supporting and engaging with enterprise customers in a technical capacity
- Experience securing operating system instances, applications, and distributed systems
- Experience operating Linux systems
- Experience managing and scaling Kubernetes clusters in production
- Experience with at least one major cloud provider (AWS, Azure, or GCP)
- Demonstrated expertise in networking concepts and technologies across OSI layers 2 through 7
- Knowledge of Linux OS security methodologies and application in cloud-native environments
- Experience using packet capture and analysis utilities for network troubleshooting
- 2+ years acting as a higher escalation point across multiple product lines
- Experience resolving issues with Kubernetes and cloud-native technologies in small to medium Kubernetes environments
- Professional experience with Container Networking Interfaces (CNI): installation, configuration, troubleshooting
- Knowledge of Customer Reliability Engineering (CRE) practices (PRRs, CuTEs, monitoring, KB creation, retrospectives)
- Hands-on experience with Terraform for deploying infrastructure resources
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage, mental health support via an EAP, and access to on-site or virtual health centers indicate robust healthcare offerings. Wellness programs, fitness resources, and specialized services further reinforce coverage depth.
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Leave & Time Off Breadth — Generous PTO, a global minimum for paid parental leave, and unique programs like company-wide recharge days and paid volunteer time expand time-away options. Additional offerings such as Critical Time Off and adoption assistance add flexibility for life events.
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Equity Value & Accessibility — Restricted stock units and a discounted employee stock purchase plan are meaningful elements of total compensation. The prominence of equity can materially augment overall pay packages alongside salary and bonuses.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
