Customer Relationship Manager

The Customer Relationship Manager – Medical Devices will be responsible for driving profitable revenue growth and strengthening key customer partnerships across the Life Sciences and Medical Device segments for DuPont Healthcare Solutions. This role will serve as a key commercial interface between customers and internal cross-functional teams, translating customer needs into actionable opportunities and supporting projects from early qualification through development, stage-gate progression, and commercial execution. With a strong focus on customer centricity, pipeline development, issue resolution, market intelligence, and enterprise account growth, the Customer Relationship Manager will identify new business opportunities, support cross-selling across DuPont’s Healthcare Solutions portfolio, and help position DuPont as a trusted strategic partner in the customer’s supply chain.  

Responsibilities: 

• Upholds DuPont Healthcare Solutions vision and core values 

• Serve as the Voice of the Customer to the internal cross- functional teams 

• Focused on the key sales accounts, capture detailed customer requirements to support execution of the opportunity pipeline from customer engagement to commercial production 

• Progresses sales opportunities through the initial qualification stages; supports viable projects through the developmental stage gate processes as a representative of the commercial function and the end customer. 

• Supports product management in the creation of business cases for opportunity pipeline projects by gathering clear requirements such as specifications, application details and annual volumes etc. from the customer.  

• Champions the customer needs internally by bringing cross-functional individuals or teams together and resolving problems with a sense of urgency including escalations, quality resolutions, on time delivery and order prioritization. 

• Partnering with the Key Account Managers, works across the various business units of the enterprise customer accounts, and supports identification of cross-selling opportunities across the portfolio offerings of DuPont Healthcare Solutions.  

• Be familiar with Salesforce, a Customer Relationship Management (CRM) tool to track opportunities through the stages. Receive adequate information from the customer to quantify and qualify the opportunities to develop a valid business case.  

Work closely with:

         Plant leadership teams to develop potential new product offerings

         All associates within the expanded sales and marketing teams to reinforce a One DHCS Team selling environment

         Product management, Program management, customer service and engineering teams as required throughout the entire quoting process

         Provide professional leadership skills that will consistently support and deliver DuPont core values

         Support the Annual Strategic Planning Process which includes both written and verbal presentation

         Participate and support in key industry organizations and functions to promote the mission, value statements and objectives as outlined in            the annual strategic plan.

Competencies/Skills:

BS Degree, with major or emphasis in Engineering or Science

Three to five years of new business development, engineering or account management experience in the medical industry with a focus on precision extruded plastic and silicone solutions, injection molded components, balloons, laser processing, medical packaging and complex catheter assemblies. Demonstrate creative problem-solving skills and the ability to influence internal and external customers.

Strong organizational skills supported by a self-disciplined operating structure.

Superior time management/prioritization skills

Self-starter that takes initiative and is action oriented.

Excellent written and oral communication skills to share your findings, observations, and opportunities with a wide audience.

Computer Skills to include, but not limited to, Microsoft Word, Excel, PowerPoint, Outlook, Salesforce, and other business and database programs

Strong business analytical skills

Ability to:

Create, establish, and implement win-win solutions

Think strategically and implement tactically

Adapt to a constantly evolving organization

Possess the vision and leadership skill sets that will successfully drive change and position SPG-DuPont as the lead supplier in the customers supply chain.

Travel, up to 20%