We’re launching a brand‑new Engineered‑to‑Order (ETO) Hub, and this is your chance to join at the ground floor of something transformative. The Hub is set to redefine how we deliver complex, customised solutions — faster, smarter, and with an exceptional customer experience at its core. If you want to be part of a high‑impact team shaping the future of our business, this role is for you.
As our Customer Relationship Manager, you’ll be the face and voice of our ETO Hub. You’ll guide customers through the full order‑to‑delivery journey, ensuring their requirements are translated into robust, high‑quality solutions. This is a role where technical understanding meets customer leadership — and where your influence will be felt across engineering, operations, and commercial teams.
Responsibilities
Act as the single point of contact for customers, delivering clear, confident communication
Respond quickly to customer queries and manage expectations throughout the project
Negotiate with customers and internal teams to meet technical and delivery needs
Carry out accurate contract reviews and manage scope changes
Oversee technical and commercial aspects of each project lifecycle
Track inventory requirements and escalate risks early
Provide proactive updates on delivery timelines, including travel to customer or EPC sites
Build strong relationships across engineering, applications, finance, and operations
Develop project plans and influence delivery timescales
Prepare cost estimates and present solutions to senior stakeholders
Experience Requirements
- Degree in Mechanical, Electrical, Product Design, or Industrial Engineering (or equivalent experience)
Experience analysing, designing, testing, and improving industrial products
Familiarity with structured engineering techniques
Experience with task management, defect tracking, requirements capture, and KPIs
The Successful Candidate
Excellent communication and relationship‑building skills
Willingness to travel
Proficiency with Microsoft tools, especially Dynamics CE
Strong problem‑solving skills and industrial design experience
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.
Our purpose is Keeping the World Flowing for Future Generations.
For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.
Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.
Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business
Skills Required
- Degree in Mechanical, Electrical, Product Design, or Industrial Engineering (or equivalent experience)
- Experience analysing, designing, testing, and improving industrial products
- Familiarity with structured engineering techniques
- Experience with task management, defect tracking, requirements capture, and KPIs
- Excellent communication and relationship-building skills
- Willingness to travel
- Proficiency with Microsoft tools, especially Dynamics CE
- Strong problem-solving skills and industrial design experience
What We Do
Rotork is a FTSE-250 market-leading global provider of mission critical flow control and instrumentation solutions for oil and gas, water and wastewater, power, chemical process and industrial applications. Rotork has 3,700 employees, based in 39 countries and serving customers in over 170 countries, led from our head office in Bath, UK. No matter where in the world customers are located, Rotork products can be locally sourced and supported by life-of-plant maintenance, repair and upgrade services. Rotork – Keeping the World Flowing for Future Generations.
