Automotive Customer Relations Coordinator
Key Responsibilities
Customer Support: Act as the first point of contact for inquiries regarding sales, vehicle servicing warranties, and parts.
Issue Resolution: Investigate and resolve customer complaints, escalating complex mechanical or billing issues to the appropriate managers when necessary.
Post sale follow up: Call or message buyers within 24 hours of a vehicle purchase or repair to ensure complete satisfaction.
Appointment Scheduling: Book and confirm service appointments, coordinating with service and parts departments to ensure parts are ready and wait times are minimized.
Satisfaction Metrics: Monitor and Distribute feed back from manufacturer generated surveys and improve customer retention.
Core Qualifications & skills
Communication: Excellent Verbal and written communication skills; ability to explain complex automotive repairs in a clear non technical manner.
Problem Solving: Strong DE-escalation, active listening, and conflict resolution abilities.
Software Proficiency: Familiarity with automotive CRM platforms such as CDK and CDK services.
Skills Required
- Excellent verbal and written communication skills; explain complex automotive repairs in clear non-technical terms.
- Strong de-escalation, active listening, and conflict resolution abilities.
- Familiarity with automotive CRM platforms such as CDK and CDK Services.
- Ability to schedule and coordinate service appointments with service and parts departments.
- Monitor and act on manufacturer-generated survey feedback to improve customer retention.
What We Do
MAG Group Holding is a global conglomerate and multinational consolidation of various companies and sectors. Its diverse portfolio includes real estate, contracting and engineering, industrial and commercial trading, freight services, healthcare, and hospitality, establishing itself as a force of influence across multiple industries.
