The Role
Provides front-desk and customer relations support across multiple healthcare clinic locations. Responsibilities include greeting clients, managing check-in and check-out, confirming appointments, updating insurance and demographic information, collecting co-pays, answering phones, balancing cash collections, maintaining confidentiality, and supporting smooth clinic operations. Requires flexibility to travel between assigned sites and adapt to changing clinic schedules.
Summary Generated by Built In
Be the Face of Compassionate Care as a Customer Relations Specialist (Float)
Schedule: Monday - Friday 8:30am-5:00pm.
Schedule: Monday - Friday 8:30am-5:00pm.
As a Customer Relations Specialist (Float), you’ll be the welcoming face of Compass Health Network—greeting clients, supporting front-desk operations, and ensuring a smooth check-in experience across our regional clinics. In this dynamic, fast-paced role, you’ll be cross-trained to support multiple locations and will travel to assigned clinic locations to provide coverage where it’s needed most. Flexibility is key, as schedules may vary based on clinic needs.
This is a great opportunity for someone who excels at customer service, enjoys variety in their workday, and thrives in a front-facing healthcare role. You'll be part of a mission-driven team working to remove barriers to care—one interaction at a time.
Key Responsibilities
- Greet clients with warmth and professionalism upon arrival
- Manage check-in/check-out processes, appointment confirmations, and daily schedules
- Verify and update insurance and demographic information at each visit
- Collect co-pays and process financial paperwork, including sliding fee scale and patient assistance forms
- Answer phones courteously and route calls/messages appropriately
- Monitor lobby and waiting area to ensure a welcoming and timely experience
- Balance daily cash collections and submit to designated supervisor
- Disperse incoming mail and ensure the front-desk area is clean and organized
- Collaborate with clinical and office staff to support smooth clinic operations
- Travel to multiple Compass Health clinic sites in the region as assigned
- Maintain regular attendance and flexibility to accommodate changing schedules
- Maintain confidentiality and comply with HIPAA and organizational policies
Requirements, Skills, Knowledge and Expertise
• High School/GED preferred
Work Experience / Training / Additional Requirements:
• At least one year of customer service experience required
• A valid driver's license and agency-established minimum automobile coverage required
• At least one year of customer service experience required
• A valid driver's license and agency-established minimum automobile coverage required
You’ll Be A Great Fit for This Role if You:
- Love being the first point of contact and creating a positive first impression
- Are comfortable working in fast-paced, people-focused environments
- Stay organized and calm while juggling phones, appointments, and walk-ins
- Enjoy variety in your schedule and are willing to travel to different office locations
- Can learn multiple systems and procedures across different types of care
- Communicate clearly and respectfully with clients, families, and team members
About
About Compass Health Network Compass Health Network is a nonprofit organization dedicated to delivering accessible, high-quality care throughout Missouri. We provide a comprehensive range of integrated services, including behavioral health, substance use treatment, primary care, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), Compass Health is uniquely positioned to meet the complex and evolving needs of the communities we serve.Our network includes Royal Oaks Hospital and Adapt of Missouri, allowing us to expand our impact and reach across the state. Each part of our organization contributes to our mission: Inspire Hope. Promote Wellness. Adapt of Missouri, a subsidiary of Compass Health Network, has been serving the St. Louis metropolitan area since 1982. While Adapt operates as a for-profit organization, it shares our commitment to providing high-quality, person-centered mental health services. Adapt specializes in community-based support for adults with mental health conditions, focusing on recovery-oriented services such as psychosocial rehabilitation and case management that foster independence and meaningful community engagement. Royal Oaks Hospital serves all acute behavioral health care inpatient needs for children and adolescents 24 hours a day, 7 days a week. Our multi-disciplinary team continually strives to set the standards in patient safety and are committed to providing the highest quality of care. Royal Oaks Hospital believes in the health and wellbeing of our patients and it shows in the care they receive each and every day. Why Join Us?Whether you're joining Compass Health Network or Adapt of Missouri, you’ll become part of a dedicated, mission-driven team committed to transforming lives through compassionate, innovative care. We foster a supportive, collaborative environment where your work is valued and your professional growth is encouraged.We offer:Competitive BenefitsOpportunities for career advancementPersonal and professional developmentLicensure supervisionTuition reimbursement & scholarshipsEmployee Assistance Program (EAP)Wellness program with Xponential accessGenerous paid time off and holidaysNational Health Service Corp loan repayment eligibility* *Please note: While Compass Health Network is eligible for the National Health Service Corps (NHSC) Loan Repayment Program, positions with Adapt of Missouri are not eligible due to its for-profit status. Your Career, Your ImpactWhether you're beginning your career or looking to take the next step, you’ll find purpose and opportunity with us. Join a team where your skills and compassion make a meaningful impact—every single day. Ready to make a difference? We’d love to hear from you! Equal Opportunity Statement Compass Health Network is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
Skills Required
- At least one year of customer service experience
- Valid driver's license
- Agency-established minimum automobile coverage
- High school diploma or GED
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Compass Health Network is a nonprofit healthcare organization providing a full continuum of behavioral health, primary care, and dental health services throughout Missouri.
