In this hybrid role, reporting to the Customer Service Manager, you’ll be the friendly and knowledgeable first point of contact for our veterinary customers—supporting them with our cutting-edge, market-leading diagnostic solutions. Your ability to build strong relationships and solve problems with empathy and efficiency will be key to ensuring every customer interaction is a positive one.
At IDEXX, you won’t just be answering calls—you’ll be making a real impact in the lives of animals and the people who care for them.
What you can expectBe a key team member in a diverse role assisting our customers and ensuring a premium level of support.
You will manage the customer interface and assist in the effective resolution of customer enquiries.
You will ensure accurate updating and tracking of all customer information and requests.
Build customer loyalty and drive customer education through proactive and caring customer engagement.
You will provide feedback to the business to assist with our improvement initiatives.
Receive comprehensive training in IDEXX and our products and services.
This is a full-time role, Monday to Friday within a rotating roster (hours between 7.30am and 7.30pm) with an occasional Saturday morning.
You will have a passion for creating & delivering an exceptional customer experience while answering a high volume of daily calls & emails.
Outstanding communication skills, particularly with regards to telephone communication.
An aptitude to learn, use initiative and be self-motivated whilst working in a team environment is essential.
You will possess a high level of computer literacy and be able to demonstrate sound problem-solving skills.
An understanding of the veterinary environment, or scientific diagnostic services is desirable, although you will receive comprehensive training.
Continue doing meaningful work that supports the animal health industry
A flexible hybrid environment, empowering you to balance time between home and the office that supports your productivity and wellbeing.
Be part of a collaborative, high-performing team
Competitive annual bonus scheme and compensation review
Career development opportunities within a global organisation known for promoting from within and investing in its people.
Reward and Recognition Programs that celebrate your achievements and enable you to recognise and reward others.
Paid parental leave, supporting you and your family through life’s important moments.
Wellbeing-focused benefits, including free wellness programs, fitness reimbursements, and access to paid volunteer days.
Great employee perks including $500 per year towards diagnostic testing for your pets, and a pet friendly workplace.
Tenure recognition, including additional days off and bonus payments as you reach key career milestones.
At IDEXX, you’ll be part of a supportive global community built on collaboration, innovation, and purpose. You’ll work alongside experienced professionals and contribute to meaningful work that supports the health and wellbeing of animals around the world. We’re proud of the work we do because it matters. As a global leader in diagnostics and innovation, we help keep pets healthy, ensure safe water, and support sustainable farming. With customers in over 175 countries and a team of 10,000+ people, we’re united by a shared purpose and a culture that values learning, respect, and impact.
Let’s pursue what matters — together.
If you’re passionate about delivering an exceptional customer experience and enjoy solving with empathy and efficiency, we’d love to hear from you—apply today
IDEXX is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
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Skills Required
- Outstanding communication skills, particularly with telephone communication
- Passion for creating and delivering exceptional customer experience
- High level of computer literacy and sound problem-solving skills
- Understanding of the veterinary environment or scientific diagnostic services is desirable
IDEXX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about IDEXX and has not been reviewed or approved by IDEXX.
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Healthcare Strength — Health coverage is described as comprehensive with day-one eligibility and added programs for mental health and musculoskeletal care. Feedback suggests insurance quality is strong, with multiple plan options and supportive wellness services.
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Retirement Support — Retirement savings support is highlighted through a clear 401(k) match that begins after an initial waiting period. Feedback suggests this materially strengthens total compensation beyond base pay.
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Leave & Time Off Breadth — Time-off programs are depicted as generous, including PTO, paid holidays, and volunteer days. Parental leave and adoption assistance add to the breadth of paid leave options.
IDEXX Insights
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock. We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
