Coyote Logistics has been acquired by RXO. RXO (NYSE: RXO) is a leading provider of asset-light transportation solutions. RXO offers tech-enabled truck brokerage services together with complementary solutions including managed transportation, freight forwarding and last mile delivery. The company combines massive capacity and cutting-edge technology to move freight efficiently through supply chains across North America. The company is headquartered in Charlotte, N.C. Visit RXO.com for more information and connect with RXO on Facebook, X, LinkedIn, Instagram, and YouTube.
As a Customer Relations Representative at Coyote, you will focus on the customer service aspect of our business, helping customers move their inventory in the most cost-effective way by identifying and providing logistics solutions. As you start your operations career with Coyote, you will work as a team to effectively operate a portfolio of accounts through constant communication with customer contacts. These conversations include but are not limited to, ensuring all transportation arrangements are made, negotiating the cost of transportation based on market trends, and identifying and resolving issues. Additional business is generated through proper execution of commitments and prompt solutions to a variety of customer's shipping concerns, all while upholding Coyote’s No Excuses commitment to service.
Daily Tasks & Responsibilities:
- Develop strong relationships with all customer contacts and facilities
- Manage daily shipments and take responsibility for ensuring that shipments are serviced properly
- Coordinate and schedule all customer shipments
- Identify and communicate potential problems to the appropriate parties and provide solutions
- Prioritize and respond to both internal and external requests in a timely, effective, and professional manner
- Document and follow existing standard operating processes
Essential Skills, Characteristics & Experience:
- Entry-level position
- Strong work ethic
- Ability to multi-task and prioritize at a high level
- Effective communication
- Confident decision-making skills
- Strong ability to develop relationships
- Work well independently and as part of a team
- Customer service or operations experience preferred
- Bachelor’s degree desired
Coyote will not consider candidates from Colorado, Washington, Nevada, New York, Connecticut, Maryland, Rhode Island, or California for this opening. Due to Pay Transparency laws, candidates from these states must apply in-state to ensure compliance.
Do Well, Be Well
- Comprehensive medical, dental, vision, and life insurance coverage
- Retirement 401(k) featuring employer match
- Health Savings Account (HSA) & Flexible Spending Accounts (FSAs)
- Employee Assistance Program (EAP)
- Industry-leading mental health resources
- Complimentary membership to Peloton
- Access to LinkedIn Learning for continuous skill enhancement
- Paid time off and paid parental and disability leave
- 3 paid community service days annually
- 14 employee-led Employee Resource Groups
Important Notice to US Applicants:
Coyote is an at-will employer. We are an Equal Opportunity Employer. Please view Equal Opportunity Posters provided by the OFCCP.
What We Do
Coyote Logistics is a leading global third-party logistics provider that matches more than 10,000 shipments every day. Founded in 2006, Coyote was created with one goal in mind: offer a better service experience in the transportation industry. Our commitment to providing visibility and reliability to our customers separated us from other providers, raising industry standards for both service metrics and customer satisfaction.
We became a UPS company in 2015, adding UPS asset utilization, air & ocean freight forwarding, and more to our expanding portfolio of services. As the supply chain market adapts to match higher customer expectations and evolving technologies, so do we. Get in touch today to find out how we Drive Business Forward.
North American website: www.coyote.com
European website: www.coyotelogistics.com
Coyote reserves the right to hide or delete comments and direct messages that we deem violate our social media guidelines. Upon multiple occurrences of guidelines violation, Coyote reserves the right to revoke a user’s access to our page and content.
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