At Raising Cane’s Chicken Fingers®, we serve only the most craveable chicken finger meals – it’s our One Love! Known for our great Crew and cool Culture, we follow a Work Hard. Have Fun. philosophy. Raising Cane’s is the fastest-growing chicken concept around and is on track to be a Top 10 Restaurant Brand in the United States. Each Crewmember is important to our rapid growth and enduring success. Now is your chance to join the Team and Raise The Bar!
Job DescriptionThe Customer Relations Representative II serves customers beyond the restaurant by handling customer
recovery in a caring, genuine, and authentic way. This role focuses on supporting Level I Representatives on
escalations and overflow volume. They also represent Raising Cane’s through response and recovery across all social media channels and online reviews.
Your Impact and Responsibilities:
- Utilize scraping and aggregating software to review, code and respond to social media and online reviews to recover Customers and protect the brand
- Support Level I Representatives on high volume overflow and escalations
- Coordinate with other key Restaurant Support Office teams to perform higher level tasks, e.g. processing refunds, corresponding with leadership on escalations, and other role-specific tasks
- Conduct routine quality assurance reviews to identify areas of opportunity for coaching or improving training and process documentation
- 2+ years of experience in Customer relations, or 1+ years as a Raising Cane’s customer-facing Zone Manager or Restaurant Manager, or equivalent professional experience
- Availability to work a full-time, varied schedule, including days, evenings, and weekends
- Must be able to work on-site at the Restaurant Support Office in Plano, TX, and remotely from a professional, distraction-free home environment as scheduled
- Ability to professionally, empathetically, and confidently engage with Customers and internal partners to de-escalate and resolve difficult situations
- Detail-oriented, organized, and flexible to support effective task management
- Exceptional auditory, written, and verbal communication and comprehension skills
- Ability to work effectively and efficiently both independently and collaboratively
- Proficiency in Microsoft Office, including Excel, Outlook, PowerPoint, and Word
Preferred Qualifications:
- Experience with social media and review aggregation software, case management systems, and call center phone systems
- Experience in a QSR, fast-casual Restaurant, or retail environment
- Some College
- Bilingual
Additional Information
All your information will be kept confidential according to EEO guidelines.
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Skills Required
- 2+ years of customer relations experience, or 1+ year as a Raising Cane's customer-facing Zone Manager or Restaurant Manager, or equivalent professional experience
- Availability to work a full-time, varied schedule including days, evenings, and weekends
- Ability to work on-site at the Restaurant Support Office in Plano, Texas, and remotely from a professional home environment as scheduled
- Ability to professionally, empathetically, and confidently engage customers and internal partners to de-escalate and resolve difficult situations
- Detail-oriented, organized, and flexible task management skills
- Exceptional auditory, written, and verbal communication and comprehension skills
- Ability to work effectively and efficiently independently and collaboratively
- Proficiency in Microsoft Office, including Excel, Outlook, PowerPoint, and Word
- Experience with social media and review aggregation software, case management systems, and call center phone systems
- Experience in a quick-service restaurant, fast-casual restaurant, or retail environment
- Some college education
- Bilingual ability
Raising Canes Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Raising Canes and has not been reviewed or approved by Raising Canes.
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Strong & Reliable Incentives — Additional earning opportunities such as certified trainer pay, “bird specialist” premiums, and late‑night differentials are explicitly offered on top of base wages. These add‑ons can materially lift hourly earnings for eligible shifts and roles.
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Pay Growth & Progression — Pathways like certifications and role advancement provide clear avenues to increase pay, with noted examples of sizeable bumps from initial starting rates. Recent actions raising shift‑manager pay and publicized multi‑year wage increases reinforce upward movement in targeted roles.
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Wellbeing & Lifestyle Benefits — Standout perks include $10,000 first‑time homebuyer assistance, education programs (including no‑cost high‑school diplomas), flexible scheduling, holiday closures, and broad discount and fitness offerings. This breadth aims to support financial goals and day‑to‑day convenience beyond core pay.
Raising Canes Insights
What We Do
Founded by Todd Graves in 1996 in Baton Rouge, La., RAISING CANE'S CHICKEN FINGERS has over 800 restaurants in 41 states, with many new restaurants under construction. The company has ONE LOVE®—craveable chicken finger meals—and is continually recognized for its unique business model and customer satisfaction. RAISING CANE'S® vision is to grow restaurants, serving our Customers, all over the world and be the brand for craveable chicken finger meals, a great Crew, cool Culture, and Active Community Involvement.
