Customer Relations Manager
Full Time Exempt Position
Position Summary: City Ventures is looking for an individual who has a unique combination of Customer Relations/Service and Residential Construction knowledge. The Customer Relations Manager is responsible for managing all aspects of the quality of the construction of homes in a project and the warranty of homes in a set area. They are responsible for 100% completion of homes in each project within specific quality standard guidelines set by City Ventures. The key job objective is to deliver to the homeowners, world-class customer service that will translate in repeat/referral business.
About the Company: City Ventures is a real estate developer focused on repositioning underutilized real estate into residential and mixed-use housing in supply constrained coastal urban infill areas. City Ventures is a leader in sustainable construction and the pioneer of the solar all-electric home movement in California. The company owns or controls over 10,000 lots across California. City Ventures has 25+ active projects throughout the San Francisco Bay Area and is rapidly expanding, which offers significant professional development and growth opportunities to its professional staff.
Compensation:
Salary is $85K - $95K per year, plus Discretionary Bonus depending on several factors.
Benefits:
Medical, dental, vision and supplemental insurance are available. In addition, City Ventures offers FSA plans and a 401K with a 6% match. Three weeks (15 business days) PTO (Paid Time Off) and $40 Gym membership.
EEO Statement: City Ventures is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.
QualificationsRequired Experience:
- High School Diploma or equivalent; College coursework in Construction / Quality Management is a plus
- Some experience working in a Customer Service Environment
- Knowledge of Residential Construction
- Great Written and Verbal Communication Skills
- Proficiency with Microsoft Office suite of applications including Word, Excel and Outlook
- Ability to explain complex issues to others in a manner easily understood by both associates in the industry and customers with limited knowledge of construction processes or terminology
- Excellent problem/conflict resolution skills
- A high degree of professionalism, tact, and ability to influence others
- Ability to prioritize projects, work against deadlines and organize workflow with multiple interruptions
- Ability to work tactically, strategically, and cooperatively/collaboratively as part of a team, seeking assistance where appropriate
Skills Required
- High school diploma or equivalent
- College coursework in construction or quality management
- Some experience working in a customer service environment
- Knowledge of residential construction
- Strong written and verbal communication skills
- Proficiency with Microsoft Office, including Word, Excel, and Outlook
- Ability to explain complex construction issues clearly to industry associates and customers
- Excellent problem-solving and conflict-resolution skills
- Professionalism, tact, and ability to influence others
- Ability to prioritize projects, meet deadlines, and organize workflow amid interruptions
- Ability to work tactically, strategically, cooperatively, and collaboratively as part of a team
What We Do
City Ventures is a multi-dimensional real estate land developer and homebuilder in California. The company focuses on creating sustainable, energy-efficient, and solar-powered residential and mixed-use communities, specializing in repositioning underutilized urban infill and suburban real estate into vibrant, ecologically responsible neighborhoods.
