Customer Relations Advisor

Join us at Greene King the country's leading pub company and brewer, where our mission is to pour happiness into lives and become the pride of great British hospitality. We have something special, deeply rooted in our 220-year brewing and pub history, creating the business we are proudly known for today. Still today our 39,000 strong team are the guardians of what’s wholly British, the pub experience

As a Customer Service Advisor, you will play a key role in delivering outstanding customer service by handling customer enquiries, complaints and feedback in a professional, timely and effective manner.

You will be responsible for understanding our customers' needs, identifying appropriate resolutions and ensuring every interaction is handled with a customer-first approach. You will build positive and trusted relationships with both internal and external customers while contributing to the ongoing success and development of the wider team

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** Please note this is an 8 week FTC covering our busy Christmas and New Year period**

As a Customer Relations Advisor you will...

• Deliver exceptional customer service by managing a wide range of customer enquiries, complaints and feedback through telephone, email, written correspondence and social media channels.
• Resolve customer issues efficiently and professionally, taking ownership from initial contact through to resolution or escalation where required, while adhering to company policies and procedures.
• Maintain accurate customer records and handle sensitive customer and financial information in line with data protection legislation and confidentiality requirements.
• Build positive and trusted relationships with customers, colleagues and stakeholders through effective communication and a customer-first approach.
• Meet individual and team performance targets, ensuring service levels are achieved while effectively managing and prioritising workload.
• Contribute to the success of the team by sharing knowledge, supporting continuous improvement initiatives and taking ownership of personal development and learning opportunities.

What you'll bring .......

• Customer focused: Passionate about delivering excellent service, understanding customer needs and finding effective solutions.
• Strong communicator: Confident and professional in both verbal and written communication, with the ability to handle challenging conversations.
• Organised and accurate: Able to manage a busy workload, prioritise effectively and maintain accurate records while handling confidential information.
• Team player: Works well independently and collaboratively, contributing to team success and sharing knowledge.
• Proactive and adaptable: Takes ownership of personal development, embraces learning and looks for ways to improve processes and the customer experience.

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We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career. 
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels. – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with three mobile along with many more…