Customer Relation Specialist (Chinese Speaking)

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

AVERY DENNISON IS PROUD TO BE CERTIFIED GREAT PLACE TO WORK IN AUSTRALIA, CHINA, INDIA, INDONESIA,  SINGAPORE, THAILAND AND VIETNAM, AND RECOGNIZED AS ONE OF THE BEST COMPANIES TO WORK FOR IN ASIA IN GREATER CHINA AND VIETNAM.

1. Support Sales in achieving revenue targets

• Responsible for increasing revenue by achieving sales objectives in existing key accounts
• Uncover and assess customer needs and develop and execute Key Sales Objectives
• Responsible for securing and maintaining business, continually review customer’s service requirement, and coordinate with internal team
• Collect complete specification requirements from customer (including sales reps) and pass efficiently to manufacturing unites /– design and constantly improve forms and electronic communication tools.
• Coordinate timely and consistent availability of samples/proofs/formats/data integrity tests/ink draw downs for manufacturing units
• Coordinate with purchasing to develop availability of key materials

2. Handle customer requirement 

• Contact and handle directly oversea and local Merchandisers for their service, inquiries in relation to their business with AD.
• Investigate and help resolve customer concerns promptly
• Identify any customer concerns, investigate and resolve customer complaints / problems, and respond to customer inquiries.

3. Coordinate with others department 

• Collaborate with Sales, CS, Planning team according to customer expectations
• Collaborate with Korean/Chinese team for order migration preparation and local support
• Work with CS Sups/CSM  to define and lead service improvement projects and execute the improvement plan.

4. Provide excellent service to customer:

• Responsible to provide excellent service to customer, including regular service review call to key customers, customer special requirement follow up
• Material and FG stock planning coordination for key customers
• Standard quotation and discount price set up with GSPD

• Bachelor’s degree preferred.
• 4 - 5 years marketing or related experience in Sales, Business Development, Marketing or equivalent.
• Excellent communication and writing skills in both English and Chinese
• Excellent analytical, research and report writing skills.
• Marketing Brand/Product Management knowledge.
• Excellent multi-tasking skills.
• Skilled in project management.
• Skilled in developing clear, succinct articulation of communications objectives in the form of project briefs.
• Strong editing/proofreading skills.
• Creativity skills – including creative and art direction.
• Possesses teamwork, leadership and facilitation skills in order to cut across many diverse functional disciplines and regional cultures.
• Strong presentation skills and persuasiveness.
• Strong organizational and event planning skills.
• Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software.