About Hawkins
Hawkins, Inc. is a formulator, manufacturer, blender, distributer, and sales agent for thousands of industrial chemicals and reagent grade laboratory chemicals sold to municipalities and businesses throughout the Central United States. Thousands across a variety of industries have depended on Hawkins for the chemical products they need since 1938.
Learn more about us at https://www.hawkinsinc.com/careers/
ABOUT THE JOB
The Customer Quality Systems Specialist will be responsible for handling customer quality requests and will assure complete accurate information is provided. This position requires interpretation of technical and quality documents related to the food and pharma industry. Attention to detail and understanding of Quality Systems is needed.
DUTIES AND RESPONSIBILITIES:
- Provide customers with requested documentation through internal systems and customer portals.
- Manage requests from Quality mailbox. Ensure requests are processed in a timely manner
- Manage and organize corporate statements, including the routine review and development of new statements.
- Work with SME to prepare new statements to support customer or regulatory requirements.
- Manage the Hawkins TraceGains Gather site to provide updated information to customers.
- Manage Kosher and Halal Programs to maintain Certifications for Hawkins facilities.
- Facilitate nonconformance process, root cause analysis and investigations.
- Identify areas of opportunity and assist with the development and improvement of the quality management system.
- Perform other miscellaneous related duties, as needed.
ABOUT YOU:
- Bachelor's degree in scientific discipline or equivalent experience.
- Minimum five-year experience working in a regulated environment (ISO, GFSI, cGMP, etc.)
- Experience with change control, document control, product and process lifecycle development, and training
- Preferred experience with inspections, auditing, root cause analysis tools, CAPA, nonconformance and product complaint investigations.
- Demonstrated knowledge of Microsoft applications - Outlook, Word, Excel
- Problem solving, trouble shooting, time management and organization skills
- Ability to communicate well with all disciplines and levels at facilities and corporate.
Expected Compensation: $28.00-33.00+ 5% bonus eligibility
Hawkins offers eligible employees and their dependents comprehensive benefits, which includes medical, dental, vision, life insurance, LTD/STD and more. Other benefits for eligible employees include 401(k) match, Employee Stock Purchase program (ESPP), paid time off, and paid holidays.
For more information on Hawkins benefits, visit: https://www.hawkinsinc.com/careers/benefits/
Ref. 2027-101
All applications must be received online. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law. Hawkins is a Drug Free workplace.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Bachelor's degree in a scientific discipline or equivalent experience.
- Minimum five years' experience working in a regulated environment (ISO, GFSI, cGMP, etc.).
- Experience with change control, document control, product and process lifecycle development, and training.
- Preferred experience with inspections, auditing, root cause analysis tools, CAPA, nonconformance and product complaint investigations.
- Demonstrated knowledge of Microsoft applications (Outlook, Word, Excel).
- Ability to interpret technical and quality documents related to the food and pharma industry.
- Strong problem solving, troubleshooting, time management, organization, and communication skills.
What We Do
Hawkins is a formulator, manufacturer, blender, distributor, and sales agent for thousands of industrial chemicals and reagent grade laboratory chemicals sold to municipalities and businesses throughout the Central United States. Thousands of water treatment facilities, manufacturers, food and dairy producers, research labs and many other organizations depend on Hawkins for the chemical products they need. These products range from potassium carbonate to chlorine to FCC grade citrates and phosphates. Our Mission To exceed our customers' expectations as a high-quality, service-oriented chemical supplier. We will adapt quickly to the changing chemical needs of customers with a keen focus on technical expertise, teamwork, safety, profitability, and responsible care of the environment and of our community.
