Support the Customer Quality Assurance Response team in an administrative capacity and assist with tasks that are integral to resolving all quality matters reported to the team. The ideal Customer Quality Specialist candidate needs to be detail-oriented and have strong follow-up skills. This person would possess a high sense of urgency and be cognizant of timeliness in all situations. As unique opportunities present themselves, you must be sensitive to customer needs, corporate goals, team member development, and our public image.
Primary Responsibilities
- Respond and handle any of the types of tasks below or others as requested by the Customer Quality Coordinator:
- Address emails sent regarding quality concerns promptly.
- Follow up on any voicemails.
- Investigate all reported quality issues from start to finish. This may include phone calls, follow-up emails, in-person meetings, testing, etc. Typically, this is a collaborative process with other team members across multiple departments.
- Field incoming phone calls regarding quality concerns. This may involve initial reporting of the incident and pertinent follow-up.
- Initiate outgoing calls to team members and/or outside parties as part of the investigative process.
- Enter in Quality Assurance Response Forms (QARFs) and Torn Bag Reports
- Request and process product samples from the appropriate plant.
- Field questions from team members regarding the quality process. This can include questions from customer service, invoicing, Business Systems, and other departments.
- Review the QARFs entered by other departments, update/follow up as needed.
Skills Required
- Detail-oriented approach
- Strong follow-up skills
- High sense of urgency and commitment to timely responses
- Ability to investigate quality issues through calls, emails, meetings, testing, and cross-functional collaboration
- Ability to communicate with customers, team members, and other departments regarding quality concerns
What We Do
Feeding What You Love—Including Your Career. Since 1963, Kalmbach Feeds has been a family-owned leader in animal nutrition. While we take pride in manufacturing the highest quality products for livestock, poultry, and companion animals, our absolute greatest asset isn't our feed—it's our people. We are built on core values that treat our team like family. We believe in fostering an environment of integrity, stability, and continuous innovation where every employee can grow a meaningful career. Why Build Your Career at Kalmbach Feeds? Family-First Culture: We operate with the care, respect, and long-term vision of a family-owned business. Driven by Innovation: Work with cutting-edge manufacturing technology and industry-leading professionals. Purpose-Driven Work: Be part of a vital team that helps feed and care for animals across the region. A Place to Grow: We invest in our people, celebrating milestones, internal promotions, and career development. 💼 Join Our Growing Family: Are you ready to take the next step in your career? Click the "Learn More" / "Visit website" button above to explore our open roles and find your fit on our team.
