Are you eager to take your career to the next level? If yes, we encourage your application for the Customer Quality Specialist (24 months) role!
In this role you will support all aspects of the Quality Management System (QMS). This includes process training, with a focus on the Rapid Response process. The position also helps with various quality operations for multiple types of products and processes and in the process of continuous improvement
By joining us as an Customer Quality Specialist (24 months) in Cluj-Napoca, this role can be a strong foundation for your future career within Emerson. We encourage advancement and offer tangible development opportunities!
In This Role, Your Responsibilities Will Be:
Managing the Rapid Response and Warranty processes (customer complaints and support requests) while providing support for products manufactured in Wessling, including participation in root cause analysis and follow-up activities.
Applying strong knowledge of quality tools (e.g., 5Why, Ishikawa) to lead and coordinate cross-functional teams in identifying root causes, defining corrective and preventive actions, and ensuring these actions are assigned, tracked, and implemented through the Quality Management System.
Ensuring the timely registration, evaluation, and resolution of customer complaints, while analyzing root cause data to identify quality trends and drive the effective implementation of corrective and preventive actions.
Maintaining and continuously updating the customer support request database, as well as preparing and delivering accurate weekly reports on assigned cases.
Utilizing Business System platforms effectively to analyze customer support requests and support data-driven decision-making.
Monitoring and reporting performance indicators to management, particularly focusing on response times for solutions or action plans within the Rapid Response process at Business Unit level.
Supporting risk assessment activities related to customer issues and contributing to product recall processes within the factory, ensuring compliance with internal procedures.
Who You Are:
You partner with others to get work done. You acquire data from multiple and diverse sources when solving problems. You provide timely and helpful information to individuals across the organization.
You build and deliver solutions that meet customer expectations. You break down objectives into appropriate initiatives and action.
For This Role, You Will Need:
University background in an engineering discipline or equivalent
Minim 2 years in production processes, in industrial environment
Knowledge of continuous improvement techniques
Experience in managing and implementing continuous improvement projects
Proficiency in English language (verbal and written)
Good knowledge of Microsoft Office applications (Excel, Work and PowerPoint)
Preferred Qualifications that Set You Apart:
Knowledge in CRM
Working experience as: manufacturing engineer, quality engineer and process quality engineer or similar
Our Culture and Commitment to You
At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.
WHY EMERSON
Our Commitment to Our People
At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.
We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.
At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.
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ABOUT EMERSON
Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.
With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!
No calls or agencies please.
Skills Required
- University background in an engineering discipline or equivalent
- Minim 2 years in production processes, in industrial environment
- Knowledge of continuous improvement techniques
- Experience in managing and implementing continuous improvement projects
- Proficiency in English language (verbal and written)
- Good knowledge of Microsoft Office applications (Excel, Word, and PowerPoint)
What We Do
At Emerson, we’re passionate about what we do. By fusing decades of technology and engineering expertise, Emerson continues to solve some of the world’s most complex challenges with innovative solutions for customers in industrial, commercial, and residential markets. We recruit the greatest talent and apply the best technologies to benefit our customers worldwide. Automation Solutions is a leader in helping process and discrete manufacturers automate and optimize production processes through our best-in-class technologies and industry expertise. Commercial & Residential Solutions develops technologies and services that improve human comfort, safeguard food, protect the environment, enable sustainable food waste disposal, and support efficient construction and maintenance of buildings and municipal infrastructure. Emerson has a wide range of industry knowledge, manufacturing expertise, and technological innovation around the world. Join our next generation of leaders today.
