Customer Quality Manager

Monolithic Power Systems, Inc. (MPS) is one of the fastest growing companies in the Semiconductor industry. We are worldwide technical leaders in Integrated Power Semiconductors and Systems Power delivery architectures. At MPS, we cultivate creativity, are passionate about sustainability, and are committed to providing leading-edge products and innovation to our customers. Our portfolio of technology helps power our world ---come join our team and see how YOU can make a difference.

Job Description:

This is a senior level customer-facing role to make significant impact in a mature yet dynamic high-tech company with cutting-edge AI enablement technologies. The key responsibilities are to take ownership of Japan Key Customer Accounts and work seamlessly with related Engineering, Manufacturing, Business as well as FA / Reliability teams to ensure timely response and closure of Quality requests, such as pre-sales supports, field returns/FA/8D cases. He/she will interface directly with customers with solid Quality and Engineering competence as well as communication skills.

Key Responsibilities

• Manage customer quality requirements, inquires/questions or issues, as the front-line interface for both pre-sale and post-sale supports.
• Review FA and co-develop 8D reports to manage customer-facing communications for efficient issues resolutions.
• Manage customer communications on Quality issue diagnoses, root-cause analysis and corrective actions using FA / 8D reports
• Directly contribute to investigations into quality issues, implementing effective corrective actions through hands-on problem-solving.
• Develop and execute strategies for continuous improvement by conducting root cause analyses and collaborating closely with the team on process enhancements.
• Engage in cross-functional teams to resolve quality issues with a proactive, hands-on approach.
• Provide guidance during new product introductions (NPI) and process improvements by actively participating in problem-solving sessions.
• Project-manage customer-audits in our Asia locations as the customer-facing contact for MPS and our sub-cons.
• Stay updated on industry standards and ensure regulatory compliance through direct oversight of processes.
• Drive adherence to quality management systems (ISO, VDA 6.3, IATF-16949) with a focus on hands-on audits and continuous improvement.
• Take charge of special projects that require immediate attention, demonstrating initiative and commitment to quality through direct engagement.

Basic Qualifications 

• BSEE required or related field; MSEE preferred
• 10-15 years experiences in Semiconductor IC Engineering and Quality functions, with customer-facing skills and experiences.   
• Able to travel as needed by the company (up to 30%)
• Experience in at least three of the following areas: Customer Quality Engineering, Quality Management Systems, PCN Administration, Automotive Quality, Reliability Engineering, Failure Analysis, Product Engineering and Production Quality Control in the Semiconductor IC industry.
• Good understanding of Semiconductor manufacturing process, key aspects of IC tests, and how ATE test correlates with device behavior and quality
• Good knowledge of IC silicon/package fail mechanisms/symptoms, Reliability and FA process and testing tools and reporting.
• Hands on skills in Quality tools and methodologies, statistics and structured problem-solving techniques.
• Proactively drive issue resolution as a seasoned team player with excellent communication skills; can effectively handle sensitive and proprietary information well.
• Good influence and negotiation skills to respond to difficult news and situations.

Monolithic Power Systems, Inc. (MPS) is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of MPS to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.