Customer Quality Management Engineer

Are you looking for a unique opportunity to be a part of something great? Want to join a 17,000-member team that works on the technology that powers the world around us? Looking for an atmosphere of trust, empowerment, respect, diversity, and communication? How about an opportunity to own a piece of a multi-billion dollar (with a B!) global organization? We offer all that and more at Microchip Technology Inc.

People come to work at Microchip because we help design the technology that runs the world. They stay because our culture supports their growth and stability. They are challenged and driven by an incredible array of products and solutions with unlimited career potential. Microchip’s nationally-recognized Leadership Passage Programs support career growth where we proudly enroll over a thousand people annually. We take pride in our commitment to employee development, values-based decision making, and strong sense of community, driven by our Vision, Mission, and 11 Guiding Values; we affectionately refer to it as the Aggregate System and it’s won us countless awards for diversity and workplace excellence.

Our company is built by dedicated team players who love to challenge the status quo; we did not achieve record revenue and over 30 years of quarterly profitability without a great team dedicated to empowering innovation. People like you.

Visit our careers page to see what exciting opportunities and company perks await!

Job Description:

Job Responsibilities

• Be the point of contact for customers quality issues, primarily in the ASEAN region and India.
• Manage customer support portals and respond to quality related inquiries on products, quality and manufacturing processes from customers.
• Serve as the “voice of the customer” internally; coordinate & resolve customer incidents and respond back to the customers with the results (e.g., 8D report, risk assessment, RMA, etc.).
• Drive timely analysis and closure of customer issues & requests.
• Support and follow-through customer audits or visits. May need overseas travel.
• Work with global cross functional teams to ensure products meet customer requirements and compliance with quality standards (e.g., ISO), regulatory requirements, PCNs.
• Prepare and organize quality-related training for distributors and internal parties.
• Review and revision of customer orientated reports such as failure analysis (FA) reports.
• Participate & initiate benchmarking programs to determine best in class.
• Participate in business / quality reviews and customer meetings as required.

Requirements/Qualifications:

• Bachelor’s Degree in Quality, Electronic Engineering, or other related engineering disciplines.
• Minimum 2 years’ experience in quality engineering and semiconductor manufacturing (wafer fabrication or IC assembly)
• Relevant training and/or knowledge of VDA6.3, IATF16949, and ISO 9001 standards.
• Experience and/or understanding of Quality Tools, 8D, FMEA, AEC-Q100, PPAP, RoHS..etc.
• Excellent communication and presentation skills.
• Strong business acumen.
• Proficient in spoken & written English.

Preferred Skills:

• Technical expertise: application or system level experience.
• Automotive experience preferred.
• Knowledge & understanding of quality assurance.
• Previous semiconductor market experience is preferred.
• Knowledge of the semiconductor process: Wafer fab &/or Assembly &/or Test, FA Lab.
• Knowledge of Quality problem solving: 8D approach and similar

Travel Time:

To all recruitment agencies: Microchip Technology Inc. does not accept unsolicited agency resumes. Please do not forward resumes to our recruiting team or other Microchip employees. Microchip is not responsible for any fees related to unsolicited resumes.