Customer Quality Engineer

Job Description

Customer Quality Engineer

Illuminate USA, located in the heart of Central Ohio, is transforming solar panel manufacturing from our cutting-edge facility in Pataskala. As a new standalone joint venture established by two global leaders in renewable energy, we’ve rapidly grown to over 1,600 associates and are now fully operational in our 1.1 million-square-foot factory. Our vision is to establish one of the largest solar panel manufacturing operations in the Western Hemisphere.

This is an exciting time to join Illuminate USA as we continue to grow and innovate. We’re not just building solar panels, we’re building a team of dedicated, passionate associates eager to make a real impact. If you’re looking to be part of a collaborative, people-focused, and forward-thinking workplace, we want to hear from you!

We offer competitive pay, comprehensive benefits, and continuous opportunities for career growth. Come join us on this journey to create a brighter, more sustainable future in the Columbus area.

Job Summary:

We are seeking a skilled Customer Quality Engineer (CQE) for our new plant in Columbus, Ohio. This role is pivotal in ensuring the highest standards of quality in our solar products, with a particular focus on customer satisfaction, audits, and complaint handling. The ideal candidate will be responsible for coordinating the quality aspects of our products throughout the entire customer journey, from pre-sales to after-sales service. This includes addressing customer complaints, coordinating audits, and implementing continuous improvement measures to enhance product quality.

Responsibilities:

• Receive and manage customer visits, ensuring effective communication of customer information to various departments within the plant.

• Provide feedback and confirmation on issues during order execution and ensure timely communication back to the customers.

• Follow up on customer In-Process Monitoring (IPM) and Pre-ship Inspection (PSI) issues, resolving any inspection and feedback concerns, especially at project sites.

• Participate in the review and establishment of solar module quality inspection criteria.

• Ensure pre-production confirmation, including production line execution standards and material verification against contract agreements.

• Manage and coordinate customer factory audits, preparing in advance for tours and ensuring all quality standards are met.

• Address customer complaints by organizing and tracking investigations into the reasons, preparing detailed analysis reports, and submitting corrective and preventive actions to customers.

• Travel to project sites, as necessary, to resolve challenging issues and ensure customer satisfaction.

• Drive internal improvement initiatives based on customer feedback, ensuring that lessons learned are implemented to prevent future issues.

• Develop and implement quality management systems and objectives specific to customer-facing quality concerns.

• Actively promote and implement quality improvement activities across the plant, ensuring alignment with company standards.

• Prepare regular reports on the quality of customer interactions, complaint resolutions, and audit outcomes.

• Bachelor’s degree or equivalent demonstrated work experience.

• 2+ years of experience in quality management, preferably in the solar module or related manufacturing industry.

• Strong knowledge of production safety, lean production, six sigma, and production quality.

• Exceptional interpersonal, organizational, and communication skills.

• Strong problem-solving abilities and experience handling customer complaints and audits.

• Ambition, self-motivation, and a strong sense of responsibility.

• Openness to learning and continuous improvement.

At Illuminate USA, we are committed to fostering an inclusive and diverse workplace.

We proudly embrace equal opportunity for all, ensuring that all qualified applicants are considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Your unique background and experiences are valued here, as we believe they strengthen our team and drive our mission forward.

Illuminate is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.