Customer Quality Engineer - Quality Dept

  Job Description I. Job ProfileJob TitleCustomer Quality EngineerDepartmentQualityDirect SupervisorCustomer Quality Engineer Supervisor/Quality ManagerDirect SubordinatesN/AII. Job Summary：
1. Gather information of cussomter complaints and concerns correctly. 
 2. Organize the internal teams handling customer complaints and timely respond to customer. 
 3. Manage the customer's performance scorecard and improve customer's statisfaction.
 4. Train and guide teams write 8D report. III. Job Functions and Duties NO.Representative Duties1Interact with customers and company liaison at cutomser's site. Gather the information to tell whether the product meets cutomster's requirements.2Transfer the voice of the customer into the internal quality standard. Categorize the customer complaints into sepecific quality defects.3Issue quality alert to the related internal departments and provide placard for developing the clean point. Coordinate sort and containment activity in house. Organize meeting and acitivities for developing coutnermeausres for the quality defect and root cause analysis and improvement.4Follow up the countermeasures and improvement activities. Verify the effectivness of the activities. Close the quality complaint when the effectiveness are verified.5Create reports and analyze the data for customer compalints, such as weekly report, monthy report and special report according to customer's requirements.6Record customer complaints and third-party sorting activities.7Customer and transit warehouse return and handling processt.8Effectively communicate with the customers. Timely gather the feedbacks from the customer to inprove customer's satisfaction. Provide any needed assistance required by customer / technical support teams to identify and resolve issues with respective product.9Train and guide teams to write 8D report.10Other duties as assigned.11Nothing in the Position Description restricts management's right to assign or re-assign duties and responsibilities to this job at any time.IⅤ. QualificationJob RequirementsLanguageLanguages spoken commonly in the workplace are English or both English and/or Mandarin. - Ability to read, understand and comprehend documents such as safety rules, operating and maintenance instructions. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
 Ability to speak effectively and interact with other team members, engineers, leadership and customers.Experience1 to 3 years manufacturing experience and /or training; or equivalent combination of education and experience preferred. Prefer experience in Quality, Manufacturing or Production functions in the automotive production manufacture industry.EducationBacholar degreses or above. Major in STEM fields. Prefer having the training on quality tools and lean Six Sigma.Physical ConditionCustomer Quality Engineer will be required to work in an office environment at a desk and interacting with others on the manufacturing floor. Must be energetic and able to work under pressure. Must be able to travel to customer facility, as required.Other Requirements1. Proficient in using Microsoft Office software Word, Excel, Power Point;
 2. Proficient in IATF Core (Five) Tools and quality statistics knowledge; 
 3. Proficient in using 8D method to solve problems;Knowledge, Skills & Abilities utilized on the jobProfessional Knowledge, SkillsProfessional Knowledge:
 1. Familiar with manufacturing principle and technological process of automotive glass.
 2. Familiar with the company's quality policy, objectives and commitments. 
 3. Have a good knowledge of IATF16949 quality management system. 
 4. Familiar with various standards and inspection/test methods for automotive glass. 
 5. Familiar with work flow and responsibilities of all departments in the company. 
 6. Have a knowledge of work flow for quality planning and customer service. 
 7. Proficient in using Microsoft Office software Word, Excel, Power Point.
 8. Familiar with 8D problem solving method and writing 8D report. 
 9. Good communication skills. Effectively communicate with other team members. Protect the interest of the whole company when communicating with the customer. 
 10. Ability to recognize urgency and complete tasks according to customer's requirements.Training RequiredTraining in manufacturing process of automotive glassTrained in IATF 16949 quality system (including five tools);Training in quality tools.Traing in how to use customer portal.Training in work flow processV. Work Environment:
 1. Internal: Office/workshops in plant; 
 2. External: Various business divisions/client area. VI. Key Performance Indicators:
Timeliness and effectiveness of complaint handling and closure,Punctual report rate,Completeness of reports (Weekly reports, 8D, Monthly reports),Number of customer complaints(Number of complaints per million),External loss (Third Party Sorting Cost),Customer performance.