Responsibilities
- Establish key contacts and foster working relationships within the customer - both engineering and management ranks
- Strategically identify / prioritize / escalate issues and corrective actions
- Manage and drive timely closure of customers’ issue by working to resolve problems including oversight of the initiation, identification of root cause, and implementation of permanent corrective/preventative actions
- Establish key actions to measure, evaluate, and improve Customer Satisfaction
- Monitor performance metrics for potential adverse trends (i.e., Global and Site Specific)
- Interact and collaborate with Cirrus Logic Sales, Product/Test, Applications, Design, and Quality teams around the globe to address issues or initiatives
- Lead and participate in customer proposals of programs/activities as requested/required
- Directly interface with Cirrus Logic management across functions to enable world-class product development, qualification execution, and implementation of quality best practices
- Work with Cirrus Logic engineers to ensure component quality and reliability; making recommendations for improvement
Required Knowledge, Skills and Experience
- BS in Electrical Engineering / Mechanical Engineering / Advanced Mechanics / Physics / Materials and 5+ years of quality / sales / technical experience
- Highly skilled Field Applications, Product/Test, Failure Analysis, or Customer Quality Professional with experience in mixed-signal devices
- Strong problem solving, documentation, and communication skills.
- Strong negotiation and influencing skills
- Able to handle high-pressure customer quality issues while maintaining the highest level of professionalism in facing both the customer and internal engineering teams
- Good understanding of semiconductor fabrication, assembly, and product assembly processes
- Good understanding of ATE and bench test methods, results, and interpretation
- Working knowledge of statistics and production control processes
- Knowledgeable in data analysis and interpretation
- Strong communication (oral & written), presentation and organizational skills
- Must be able to available for up to 10% travel
Preferred Knowledge, Skills And Experience
- MS in Electrical Engineering / Mechanical Engineering / Advanced Mechanics / Physics / Materials and 10+ years of quality / sales / technical experience
Top Skills
What We Do
Cirrus Logic is a leading supplier of low-power, high-precision mixed-signal processing solutions for mobile and consumer applications.
The company has a robust portfolio of sophisticated low-power products, including boosted amplifiers, smart codecs, camera controllers, haptic driver and sensing solutions, power conversion and control Integrated Circuits, and fast-charging Integrated Circuits. These solutions have innovative technology, software and associated algorithms incorporated. With a strong intellectual property portfolio and extensive mixed-signal expertise, Cirrus Logic is well-positioned to drive innovation and growth in the evolving markets of audio and high-performance mixed-signal processing technologies.
We are hiring like crazy! Please visit our careers portal at cirrus.jobs to check out our available openings!
Why Work With Us
Engineering drives our company, and innovation isn’t just encouraged – it’s expected! This is a culture where you get to work with some of the largest, most innovative customers and products on the planet on a daily basis and where everyone is a key contributor to the company’s success. There are no Miltons here!
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