Unified Communications Specialist

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Austin, TX, USA
Hybrid
Digital Media • Fintech • Information Technology • Mobile • Payments • Software • Financial Services
As passionate about our people as we are about our mission!
The Role
As passionate about our people as we are about our mission.

Why Join Q2?

Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

SUMMARYQ2 is seeking an Unified Communications Specialist to lead and support the full lifecycle of enterprise AV/UC systems across all locations. This role requires strong hands-on experience in deploying and supporting enterprise-scale AV/UC environments and a proactive approach to system optimization, user support, and vendor management. The individual will also play a critical role in AV design, solution delivery, and project execution.

RESPONSIBILITIES• Provide leadership in planning, configuration, and troubleshooting of enterprise AV/UC systems • Act as technical lead on AV/UC deployment and upgrade projects • Drive AV/UC roadmap discussions in alignment with business needs and IT strategy • Own and resolve high-priority support incidents and collaborate across teams • Provide advanced user support and develop training documentation • Maintain enterprise-wide MDM environments and ensure device compliance • Manage UC vendor relationships, contracts, and service level agreements • Standardize system documentation, processes, and procedures • Participate in budget planning and technology procurement related to UC systems • Lead preparations and technical support for high-profile events and executive communications • Ensure system availability, security, and compliance with corporate policies EXPERIENCE AND KNOWLEDGE• Typically requires a Bachelor’s degree in Information Systems or related technical field and a minimum of 5 years of AV/UC technical support and system implementation experience; or an advanced degree with 3+ years of experience; or equivalent related work experience • Deep experience with enterprise UC platforms including Zoom, Teams, Zoom Phone, Crestron, Shure, Poly, DSP systems • AVIXA CTS, CTS-I, or similar certification preferred • Strong project management experience with AV/UC rollouts • Proficiency with MDM platforms and mobile device ecosystems • Excellent written and verbal communication, with strong documentation and cross-team collaboration skills

This position requires fluent written and oral communication in English.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Health & Wellness

  • Hybrid Work Opportunities

  • Flexible Time Off 

  • Career Development & Mentoring Programs 

  • Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

  • Community Volunteering & Company Philanthropy Programs 

  • Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

Our Culture & Commitment:

We’re proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized. And our benefits go beyond healthcare—offering resources for physical, mental, and professional well-being. Click here to find out more about the benefits we offer. Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program (see more). We believe in making an impact—in the industry and in the community.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.


Applicants in California or Washington State may not be exempt from federal and state overtime requirements

Q2 Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Q2 and has not been reviewed or approved by Q2.

  • Parental & Family Support At least 12 weeks of paid parental leave for all benefits‑eligible employees is paired with Progyny fertility coverage and reimbursement for adoption and surrogacy. This breadth of family‑building support is positioned as a standout part of the package.
  • Leave & Time Off Breadth Flexible “YourPTO,” company holidays, paid volunteer time, and a sabbatical option create multiple avenues for time away. Materials emphasize flexibility over accruals, which can be valuable when team norms support usage.
  • Equity Value & Accessibility An employee stock purchase plan and a well‑regarded stock program are highlighted as bright spots in total rewards. These elements can bolster overall compensation beyond base pay.

Q2 Insights

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The Company
HQ: Austin, TX
2,700 Employees
Year Founded: 2004

What We Do

Want to feel truly valued at work? Check out Q2! Our unique company culture and super-hero employees, are what sets us apart. We know how to get it done and still have fun! Q2 builds the leading mobile banking software platform serving Credit Unions, Banks (large and small), Community Banks and Financial Institutions. Our mission is to build stronger and diverse communities by strengthening their financial institutions. Q2 prioritizes innovation, collaboration and celebrating our employees who make our mission successful. Q2 is a national "Best Place to Work" Award winner 3 years running! Join our "Circle of Awesomeness"! #Q2Peeps

Why Work With Us

Nothing builds trusting, collaborative relationships like a fun atmosphere and a shared sense of purpose. Q2 is known for our collaborative, friendly and mission driven culture. We prioritize career development and employee recognition. We value our customer relationships and our global impact.

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