Customer Quality Engineer

Posted 3 Days Ago
Be an Early Applicant
İzmir, Konak, İzmir, TUR
In-Office
Junior
Automotive • Industrial • Manufacturing
The Role
Manages OEM customer complaints, containment, root-cause analysis, 8D reports, corrective actions, and customer portals. Coordinates PPAP submissions, APQP and FMEA activities, change and deviation communications, audits, third-party containment, and quality KPI improvement. Supports IATF 16949 and VDA 6.3 compliance in an automotive manufacturing environment.
Summary Generated by Built In
ABOUT US

PHINIA: Advancing sustainability today, powering a cleaner tomorrow.


PHINIA is a diversified industrial supplier and global leader in the development of fuel systems, electrical systems, and aftermarket solutions, with a strong portfolio of trusted brands that includes DELPHI®, DELCO REMY®, and HARTRIDGE™. With over 100 years of manufacturing expertise and industry relationships, PHINIA has approximately 12,500 talented employees and over 40 locations in 20 countries and is headquartered in Auburn Hills, Michigan, USA. Read More

JOB PURPOSE

Join our team and be a part of an industry-leading company in fuel systems, aftermarket distribution, and combustion technologies. As we drive the transition to alternative fuels and hydrogen combustion, we're seeking talents who want to have a positive impact on the future of transportation.Established relationships with global OEMs and a focus on balanced and synergistic exposure among multiplemarkets, PHINIA is the place to be.

KEY RESPONSIBILITIES

KEY RESPONSIBILITIES

·       Managing Customer complaints 0 km/warranty for OEM (Containment, Root Cause Analysis following with 8D report preparation and update of customer/internal portals)

·       Tracking the effectiveness of implemented Corrective & Preventive actions

·       Initiating/tracking the 3rd party containment activities when required

·       Supporting operational functions about Customer Communication of change/deviation request processes

·       Managing On-time PPAP submission (well understanding of customer PPAP requirements and coordinating the relevant functions)

·       Supporting required preparations for Internal / Customer Audits

·       Internal auditing based on IATF 16949 or VDA 6.3 requirements

·       Supporting APQP process (pre-series)

·       Supporting P-FMEA/R-FMEA process

·       Support to achieve quality KPIs

 

QUALIFICATIONS

·       Graduated from Mechanical, Industrial, Chemical or Automotive Engineering

·       Fluency in English

·       Minimum 2 years of experience in Quality field to support OEMs in automotive industry

·       Have a knowledge of Customer Specific Requirements (CSR)

·       Experience with active use of OEM portals

·       User experience with problem-solving tools 5-WHY, fishbone, 8D etc.

·       Have a good command of automotive quality system requirements (IATF16949, VDA6.3; certification +)

·       Knowledge of IATF 16949 basic tools (PPAP, APQP, FMEA, Control Plan, SPC, MSA)

·       Preferably knowledge of applicable continuous improvement tools like 6 Sigma, Shainin, Kaizen etc.

·       MS Office proficiency

·       Dynamic and compatible with teamwork; strong communication, planning and organization skills

EQUAL EMPLOYMENT OPPORTUNITY


PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.


VISA SPONSORSHIP 


For this role, applicants must be currently authorized to work on a full-time basis in the country where the position is based. Only in certain circumstances, based on business need, does PHINIA provide sponsorship for employment visa status.


NO UNAUTHORIZED REFERRALS


PHINIA does not accept unsolicited resumes from recruitment agencies or third-party vendors. Any recruitment partnership must be approved in writing by Human Resources before candidate submissions are made.


GLOBAL TERMS OF USE AND PRIVACY STATEMENT


Carefully read the PHINIA Privacy Policy before using this website. Your  ability to access and use this website and apply for a job at PHINIA are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the geographical area where you are applying for employment, and review.

Before submitting your application you will be asked to confirm your agreement with the terms.

Career Scam Disclaimer: 

PHINIA makes no representations or guarantees regarding employment opportunities listed on any third-party website.  To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by PHINIA. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact PHINIA through PHINIA’s website to verify the authenticity of any employment opportunities.

Advancing sustainability today, powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit www.phinia.com.

Skills Required

  • Degree in Mechanical, Industrial, Chemical, or Automotive Engineering
  • Fluency in English
  • At least 2 years of quality experience supporting OEMs in the automotive industry
  • Knowledge of Customer Specific Requirements
  • Experience using OEM portals
  • Experience with 5-Why, fishbone analysis, and 8D problem-solving tools
  • Knowledge of automotive quality system requirements, including IATF 16949 and VDA 6.3
  • Knowledge of PPAP, APQP, FMEA, Control Plan, SPC, and MSA
  • Knowledge of continuous improvement tools such as Six Sigma, Shainin, or Kaizen
  • MS Office proficiency
  • Strong teamwork, communication, planning, and organizational skills

PHINIA Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PHINIA and has not been reviewed or approved by PHINIA.

  • Healthcare Strength — Medical coverage includes comprehensive preventive care, chronic‑condition support, mental‑health initiatives, and fitness incentives such as gym memberships. In some locations, completing wellness steps can reduce paycheck premiums to very low or zero.
  • Retirement Support — Retirement offerings feature a 401(k) with strong employer contributions alongside company‑managed savings and long‑term incentive programs. Governance by a Compensation Committee indicates structured, competitive retirement support.
  • Affordable Benefits — Health plan design allows notably low out‑of‑pocket paycheck costs when wellness criteria are met. This structure can materially lower the total cost of coverage for participants.

PHINIA Insights

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The Company
HQ: Auburn Hills, MI
3,102 Employees
Year Founded: 2023

What We Do

At PHINIA, we know the actions we take today have a profound impact on the world we’ll live in tomorrow. That’s why we focus every day on improving fuel efficiency and performance, while also investing in the future for a more sustainable tomorrow. Today, we are creating fuel systems, electrical systems and aftermarket parts that are efficient and premium-quality. This ensures that combustion engines run at peak performance, as cleanly as possible – keeping vehicles and industrial applications running efficiently so fewer resources are spent on building new ones before they’re truly needed. With our remanufacturing programs and product designs that facilitate recyclability, we continue to build a circular model of sustainability. For a cleaner tomorrow, PHINIA is investing in a spectrum of alternative fuels that have planet-enhancing potential. Fuels like hydrogen, ethanol and methanol have the power to dramatically reduce carbon emissions, transforming transportation and protecting the Earth. At PHINIA, we are constantly moving toward greater sustainability, and we use advanced technologies to explore promising possibilities. We spark change today, and we keep that momentum going – toward carbon-free combustion for tomorrow

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