Functional Competencies / Skills critical for the
job
· Serve as the primary point of contact for customer
quality concerns.
· Monitor CRM portals, respond to quality alerts,
track Zero Km Concerns and warranty complaints.
· Through knowledge in Lithium Battery, BMS and Vehicle
firmware
· Functional understanding of traction motors, Controllers,
On-board chargers, DC-DC converters and Lights and Horns
· Liaise with internal teams (Design, manufacturing,
engineering, supply chain) to resolve customer quality issues.
· Responsible for Root-cause analysis and Taking
corrective actions for Customer complaints
· Coordinate containment and rework activities when
necessary for customer concerns.
· Maintain clear documentation of all
customer-related quality issues and actions.
· Track and report on customer quality metrics, such
as Zero km concerns, warranty complaints and warranty cost etc.
· Analyze returned parts from customers and conduct
warranty case analysis and Field visits for failure analysis
· Monitor
field replacement parts availability
Requirements
Experience: 5-7 years
Industry Preferred: EV / Automotive / Auto
Ancillary
Qualifications: B.E/B. Tech
–Mechanical/Automobile
Skills: Hands on
experience in 7 QC Tools, 8D Analysis, Electrical trouble
Skills Required
- 5-7 years of experience
- Industry experience in EV, automotive, or auto ancillary sectors
- B.E. or B.Tech in Mechanical or Automobile Engineering
- Hands-on experience with 7 QC Tools
- Experience with 8D Analysis
- Electrical troubleshooting skills
- Microsoft Office proficiency
- Knowledge of lithium batteries, BMS, and vehicle firmware
- Functional understanding of traction motors, controllers, on-board chargers, DC-DC converters, lights, and horns
What We Do
Roots Group of Companies is an India-based diversified manufacturing group established in 1970. Its businesses span automotive components, industrial cleaning equipment, precision equipment, cast components, electronics manufacturing services, and metrology. The group supplies products and solutions to automotive brands and industrial, institutional, and commercial customers, while expanding its presence through manufacturing facilities and offices in India and international markets.
