Job Description:
Job Description Summary:
Customer Quality Engineer will be the face for Quality to various 3M customers in the Chennai region working very closely with them in understanding their current, future and potential Quality requirements/ concerns & taking up them with the CFT to drive resolution in terms of corrective, preventive or improvement actions.
This CQE position will play an important role in ensuring timely resolution of customer concerns and preventing any disruption to assembly operations.
In addition, this role will proactively capture the voice of the customer at FATP (Final assembly and testing plant) locations, strengthen customer engagement, and continuously support improvement in the overall customer quality experience.
The Position will also work with local and Global teams to ensure quality issues are resolved on time and work towards achieving zero defect target
Primary Responsibilities include but are not limited to the following:
- Handling customer complaints, deployment of containment action to avoid line issues/ stoppage, driving permanent corrective & preventive action in co-ordination with technical & plant teams
- Ensure on time Closure of CAPA on customer portals
- Negotiation & convincing customer in case of a concern at customer end where there is no quality issue from 3M product
- Regularly visits customers to keep up the Quality rhythm.
- Participation in trials at customer line for New Products and preventing Quality concerns
- Provide inputs to CFT & manufacturing plant on new products/ customer complaints based on observations at customer end for necessary corrective / preventive actions
- Works closely with global technical and quality teams
- Drive projects for achieving customer Quality targets to achieve zero defect
- Participates in project planning. Assists in establishing project objectives and priorities.
- Maintains an awareness of Quality and works with the regional Technical & sales teams.
- Leads customer meetings on Quality complaints/improvement.
- Work on necessary quality documentation
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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Skills Required
- Handle customer complaints and deploy containment actions to prevent line stoppage
- Drive permanent corrective and preventive actions in coordination with technical and plant teams
- Ensure on-time closure of CAPA on customer portals
- Negotiate and communicate with customers when issues originate at customer end
- Regularly visit customer sites and participate in customer line trials for new products
- Provide observations and inputs to cross-functional teams and manufacturing plants for corrective/preventive actions
- Collaborate with global technical and quality teams
- Drive projects to meet customer quality targets and achieve zero defect
- Participate in project planning and assist in establishing project objectives and priorities
- Lead customer meetings on quality complaints and improvements
- Prepare and maintain necessary quality documentation
What We Do
3M operates as a diversified technology company, manufacturing more than 55,000 products, including adhesives, laminates, and many more. 3M touches virtually every part of your life. Our people and technology make the impossible, possible. Every day we apply our science to enhance people’s lives. This is 3M Science. Applied to Life.™
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