You want to love what you do and love where you work. Gentex gives you the best of both worlds. A global technology company headquartered in Zeeland, Michigan, Gentex is an 8-time winner of the Top Workplaces in Michigan.
POSITION OVERVIEW
To be the point of contact with our customers regarding quality-related matters and to help ensure our products meet our customers’ expectations.
This position will work onsite at the Global Headquarters in Zeeland, MI.
WHAT YOU’LL DO
- Utilize technical expertise to work with problem resolution teams, offer customer perspective, and communicate with the customer when quality issues arise.
- Communicate customer expectations to the appropriate Gentex teams (lab/production/design).
- Provide pulse of assigned customer(s) back to the organization.
- Support risk management during product development utilizing risk identification methods and Gentex’s Milestone process.
- Prepare and submit the required quality documentation to the customer for new product launches and post-launch changes.
- Assist to develop and maintain FMEAs and control documentation to effectively manage risk and meet customer expectations.
- Maintain a high level of awareness and knowledge of Gentex technologies (product standards/specifications and operational technologies/capabilities).
- Other duties as assigned.
HOW YOU’LL DO IT
- Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Problem solving - Defining a problem, determining the cause, identifying, prioritizing and selecting alternatives for a solution, and implementing a solution.
- Managing complexity - Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
- Quality focus - Promoting and maintaining high standards of work, looking for ways to improve products and services, while encouraging coworkers to do so as well.
- Building collaborative relationships - Developing, maintaining, and strengthening partnerships with others inside or outside the organization.
- Maintain a high level of confidentiality, honesty and integrity with respect to company matters.
- Complying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace.
WHAT TO BRING
- Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Quality or a related field or equivalent combination of education and relevant work experience.
- 3+ years of relevant experience in a manufacturing, engineering, or quality environment.
- High ability to interact and influence customers using accurate overviews supported by detail.
- Ability to travel domestically and internationally, as necessary.
- Ability to accurately assess facts/situations in directing decision making process.
- Ability to understand and communicate engineering concepts, requirements, and processes.
- Proficiency in Microsoft Office Suite.
WHAT WILL HELP
- Experience working closely with operations teams.
- Knowledge of applicable industry standards.
- Practical insight into organizational processes.
- Strong service mindset towards operations and assigned teams.
Gentex is an equal opportunity employer
Gentex extends equal employment opportunities to qualified applicants and employees regardless of an individual’s race, color, religion, national origin, age, sex (including pregnancy, gender identity, and sexual orientation), disability, marital status, military service, height, weight, genetic information, or any other reason protected by law.
Assistance
Gentex is committed to working with and providing reasonable accommodation to applicants with disabilities. For accommodation requests, email us at [email protected]. Gentex will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation.
Understand your right to work
At Gentex, we use E-verify to confirm you're authorized to work in the U.S.
E-Verify – English & Spanish
Right to Work – English
Right to Work - Spanish
Skills Required
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, Quality or related field
- 3+ years of relevant experience in manufacturing, engineering, or quality environment
- Ability to interact and influence customers
- Ability to travel domestically and internationally
- Proficiency in Microsoft Office Suite
Gentex Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Gentex Corporation and has not been reviewed or approved by Gentex Corporation.
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Healthcare Strength — Health coverage includes multiple plan designs (PPO and CDHP) with HSA/FSA options, plus short- and long‑term disability and life insurance. Some locations provide an on‑site health clinic, adding convenient access to care.
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Retirement Support — Retirement offerings include an employer‑matched 401(k) with a 5% company match mentioned and an Employee Stock Purchase Program. Salaried roles may also receive stock equity bonuses.
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Strong & Reliable Incentives — Quarterly profit‑sharing bonuses are available and often viewed as a strong part of total compensation. Total rewards are sometimes characterized as good for the area when these bonuses are included.
Gentex Corporation Insights
What We Do
Gentex is a global, high technology electronics company that is managed by engineers and others who understand the freedom and discipline that's required to run an entrepreneurial company. We are a unique, profitable company that is vertically integrated in highly automated electronics, CMOS camera development and manufacturing, vacuum coatings, and glass bending and fabrication. We specialize in a broad spectrum of technologies and processes to deliver high quality products to the automotive, aerospace and fire protection industries. Thank you for visiting the Gentex Corporation (“Gentex”) LinkedIn page. This page is intended to share information about Gentex, its products and corporate culture. If you have specific questions about Gentex, please call our main phone number at 616.772.1800. Any content, views, opinions and/or responses to questions uploaded, expressed or submitted by third parties on the Gentex LinkedIn page, other than the content provided by Gentex, are solely the views, opinions and responsibility of the person submitting them and do not necessarily reflect the opinions of Gentex. Gentex reserves the right to terminate any user's ability to access this LinkedIn page, and to edit or delete any material it deems inappropriate and/or in violation of any Gentex policy, including but not limited to: Equal Employment Opportunity, Discrimination and Harassment, Workplace Violence, Non-Solicitation, Conflict of Interest, Confidentiality, and Insider Trading.
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