Anovia (formerly Innovatia Technical Services) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 200 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.
Customer Project/Program Management
Job Family Definition:
- Leads customer engagement to ensure that it meets all scope, time, budget and quality expectations, through planning, controlling and managing customer projects. Manages corporate, customer and third party vendor efforts to plan, sell and implement solutions to customer problems.
- Responsible for business as well as team management.
- Job Family Definition for Mgr, Progr Mgmt Office: Responsible for establishing and maintaining the portfolio and project management environment based upon Policies, Standards, Customer Engagement Roadmap and Global Method.
- May perform responsibilities as a member of an Engagement Program Management Office (EPMO) or as a business unit leader with responsibility for a portfolio of customer projects.
Management Level Definition:
- Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Frequently contributes to the development of new ideas and methods.
- Works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors.
- Leads and/or provides expertise to functional project teams and may participate in cross functional initiatives.
- Acts as an expert providing direction and guidance to process improvements and establishing policies. Frequently represents the organization to external customers/clients.
- Exercises significant independent judgment to determine best method for accomplishing work and achieving objectives. May provide mentoring and guidance to lower-level employees.
Responsibilities:
- Manages customer project delivery.
- Revenue as detailed in Impact section.
- Very large/ complex/ single or multiple region.
- High risk. High complexity legal and commercial issues.
- Manages project financials including P&L.
- Meets or exceeds SOAR approved budgets. Provides reliable financial forecasts to the management.
- Manages business development. Identifies and develops new opportunities with client.
- Supports early qualification and opportunity assessment for large and complex opportunities.
- Acts as opportunity manager for high-risk deals. Manages client relationships.
- Manages upper level client delivery relationships. Frequently represents the organization to external customers/clients.
- Manages project team. Manages internal as well as external resources with a team size less than 40 people. Mentors and encourages skill development of project team members.
- Provides detail performance review input and development recommendations for team members.
Education and Experience Required:
- First Level University degree.
- 7 years experience in project management or in like roles/businesses.
Knowledge and Skills:
- Demonstrates an in-depth understanding of key company Services' operational policies, processes and methodologies applicable to project management.
- Speaks with authority to most layers of depth related to project management methods.
- Makes use of and contributes to the company's PM Professions community.
- PMP Certified.
Benefits at Anovia
- Comprehensive Health Insurance policy
- Employee Wellness Program with focus on mental health
- Robust reward and recognition programs
- Company incentive programs offered
- Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
- Ample growth and learning opportunities
- Remote work opportunities
- Focus on work/life balance
- Immigration Program supporting immigration to Canada for eligible employees
We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Anovia is an equal opportunity employer.
Skills Required
- First level university degree
- 7 years experience in project management or similar roles
- PMP certification
- Experience managing large, complex, high-risk multi-region projects and project financials including P&L
- Proven ability to manage client relationships and act as opportunity manager for high-risk deals
- Experience managing and mentoring project teams (up to 40 people)
- In-depth understanding of project management policies, processes and global methodologies
What We Do
Anovia Inc. (formerly Innovatia Technical Services) is a provider of enterprise-grade IT services, including managed IT, cloud and infrastructure operations, unified communications, and IT outsourcing. The company supports global enterprises and mid-market organizations with a flexible delivery model focused on scale, resilience, and reliability. Anovia delivers 24/7 IT support, network operations, and specialized technical solutions, leveraging deep technical expertise to drive innovation and measurable outcomes for its clients.
