Jobs at Anovia Inc.

As a Technical Support Specialist, you will provide Tier 2 support for Avaya systems, troubleshoot complex VoIP issues, and document solutions.

Reviews international deal requests for export eligibility, sanctions compliance, OEM shipping authorization, and product classification. Screens customers and destinations against restricted-party lists, verifies ECCN, HTS, CCATS, and country-of-origin information, documents audit-ready determinations, and escalates licensing or compliance issues. The role also supports reporting, process improvement, partner coordination, and internal sales enablement for cross-border transactions.

Plans, coordinates, and executes remote software upgrades for mission-critical emergency call-handling systems. Collaborates with customers, engineering, vendors, and support teams to validate configurations, troubleshoot issues, maintain platform integrity, and document procedures. The role requires Linux expertise, knowledge of virtualization, telephony, networking, and hardware support, plus strong communication skills for high-stakes customer engagements. Occasional onsite visits in Gatineau, Quebec, may be needed for hardware-related issues.

Develop and modernize a mission-critical telecommunications call-handling platform. Responsibilities include migrating C++ subsystems from 32-bit to 64-bit, upgrading CentOS 7 systems to RHEL 9, supporting Java configurators, updating CI/CD and DevOps tooling, testing releases, and remediating security issues. The contractor will work independently within an established engineering team through Q1 2027.

Own the day-to-day operation and optimization of Anovia’s outbound marketing engine. Responsibilities include HubSpot administration, CRM governance, email deliverability, campaign and nurture copy, paid media monitoring, multi-channel reporting, funnel attribution, data targeting, vendor coordination, brand and web governance, and LinkedIn outbound coordination. The role partners with Sales leadership, supports users, manages marketing technology and spend, and delivers recurring performance reports in a remote environment.

Develop and maintain modern web applications, build frontend portals, integrate with APIs, and ensure user-friendly interfaces and performance optimization.

The Sr. Platform Developer will develop scalable APIs, manage system integrations, ensure backend reliability, and implement microservices architecture while collaborating with cross-functional teams.

Develop and maintain backend and frontend applications, support API integration, follow TDD, use Git workflows, debug and optimize code, and collaborate with cross-functional teams to deliver high-quality solutions.

Design, implement, and maintain scalable, secure automated infrastructure and CI/CD pipelines. Automate deployments and provisioning with IaC, manage containerized workloads on Kubernetes, integrate APIs, set up monitoring/logging, ensure reliability and security, and collaborate across teams to troubleshoot and streamline releases.

Provide voice and email technical support, manage incidents according to ITIL processes, and troubleshoot various hardware and software issues.

Senior System Administrator responds to technical support requests via phone/email/chat, troubleshoots desktops, servers, network printing, Exchange/Office365, Active Directory, backups, SAN/NAS, SQL and Intune; performs move/add/change tasks, resolves escalations, trains users, and collaborates cross-functionally. Participates in on-call rotation and occasional after-hours work.