Customer Project Mgmt - Contract Admin

Posted 17 Days Ago
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Pallāvaram, Kancheepuram, Tamil Nādu
In-Office
Senior level
Energy • Manufacturing • Solar • Renewable Energy
GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy.
The Role
Manage end-to-end project delivery, ensuring customer satisfaction, accurate order processing, and collaboration with internal teams. Responsible for KPIs and compliance.
Summary Generated by Built In
Job Description SummaryResponsible for end-to-end project order delivery, profit and loss accountability, and customer satisfaction through effective management of project activities and resources. Oversees planning and execution within defined operational frameworks and standard functional practices.
The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgment may be required but this is typically with guidance.

Job Description

Roles and Responsibilities

  • Own end-to-end order fulfilment/project process from order receipt to final delivery, ensuring adherence to customer commitments.
  • Ensures project implementation as well as work packages and constraints are accurately integrated into project planning scenario.
  • Validate customer orders for accuracy in pricing, configuration, delivery terms, and compliance with contractual agreements.
  • Ensure accurate and timely order booking, order confirmation, invoicing, and shipment documentation in ERP systems (SAP)
  • Responsible for delivering the customer KPIs (OTD, Quality, SDR) and Organizational KPI’s (Sales/Margin/Cash/Inventory).
  • Develop knowledge of a technical discipline. Uses prior experience and acquired technical expertise to execute strategy.
  • Develop, Implement and Own Strategy for achieving planned goals.
  • Ensure Customer Satisfaction through Direct Interaction, dynamic communication, and negotiation skills.
  • Coordinate with sales/Manufacturing/Finance/Transportation/Commissioning Team to deliver Customer commitments.
  • Collaborate with Customers and internal stake holders (Regional Sales Teams/Unit Tendering Team/Manufacturing Teams) to forecast the demand.
  • Evaluate customer orders, review with manufacturing/technical teams for improving the profit margins.
  • Handle customer escalations related to order delays, shortages, or delivery issues with effective root cause analysis and resolution.
  • Inventory management for optimum utilization of stocks to cater immediate/priority requirements while maintaining the agreed margins.
  • Owned end-to-end demand forecasting (monthly, quarterly, and annual), ensuring alignment with sales, operations, and financial targets.
  • Promote GE Products by contacting customers to assess needs and deliver solutions.
  • Comply 100% with GE EHS Policy.
  • Ensure compliance with internal controls, audit requirements, and company policies.
  • Prepare regular reports and dashboards for management review and decision-making.
  • Initiate proactive actions to mitigate the risks, identified during communications and protect the Tendered margins.
  • Share ROEs to ITO and OTR team

Required Qualifications

  • For roles outside of the USA- This role requires basic experience in the Project Management & Project Planning. Knowledge level is comparable to a bachelor's degree in Electrical/Electrical & Electronics from an accredited university or college.
  • 10 years of experience in Job Family Group(s)/Function(s)).
  • Knowledge of Relays, Monitoring and diagnostics products will be preferred

Desired Characteristics

  • Strong planning and organizational skills – Manage scope, timelines and dependencies effectively.
  • Leadership & stakeholder management – Aligns cross-functional teams and drives accountability.
  • Analytical thinking – Identifies risks, bottlenecks, and trends to drive timely corrective actions.
  • Adaptability & resilience – Manages change and ambiguity while maintaining delivery focus.
  • A job at this level is an individual contributor with proven interpersonal skills.
  • Strong verbal and written communication skills with the ability to effectively plan, document, coordinate.
  • Flexibility to undertake short notice travel in line with customer needs and operational priorities.

Additional Information

Relocation Assistance Provided: Yes

Top Skills

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The Company
HQ: , Cambridge, MA
75,000 Employees
Year Founded: 2024

What We Do

GE Vernova is a planned purpose-built company on a mission to electrify the planet while simultaneously working to decarbonize it.

If we want our energy future to be different…we must be different.

Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.

GE Vernova brings together GE’s portfolio of energy businesses including Power, Wind, Electrification and Digital businesses. With focus, GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.

Together, we have The Energy to Change the World.

Why Work With Us

Join our team, to evolve and grow, surrounded by some of the brightest minds in the industry who help you get better every day. You’ll get the chance to rewrite the rules, work on cutting-edge technology, and be part of a global team for positive change.

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