Meet the Team
Welcome to the Cisco Customer Experience Centre (CXC) , a strategic business entity within Cisco's broader Customer Experience (CX) organization. CXC serves as a "trusted advisor" environment, helping organizations explore AI-driven insights, secure infrastructure, and digital transformation strategies.
Our teams operate across strategic regions worldwide, bridging time zones, languages, and local regulations to deliver a seamless and relevant customer experience. We are focused on the entire customer lifecycle , from initial vision through adoption to value realization — ensuring that every customer achieves meaningful business outcomes through expert-led engagements.
Your Impact
As a Project Manager within CXC, you will be at the forefront of Cisco's AI-first strategy, driving Execution and Delivery through AI-assisted project management. Your work will directly shape how Cisco delivers value to customers on a global scale.
You will:
Act as a strategic partner to executive leadership and key customer stakeholders, translating complex technical delivery into compelling business value propositions
Institutionalize next-generation project management methodologies, fostering a culture of AI-fluency and innovation under Cisco's PMO framework
Drive predictive delivery by leveraging AI-driven insights to proactively manage project lifecycles ,identifying and mitigating risks before they impact any constraints.
Hold full accountability for program-level financial health, including margin optimization, revenue forecasting, and strategic resource allocation
Present service business value to customers, influencing their assessment, planning, and management of critical projects
Responsibilities
Oversee complex, high-stakes Projects and Programs across multiple accounts, ensuring alignment with global business objectives and long-term customer success
Manage large and complex infrastructure projects within an account or group of accounts
Lead large-scale, cross-functional teams to resolve systemic delivery issues, driving consensus across diverse business units, technology areas, and global theatres
Develop and present proposals and final agreements to customers and internal stakeholders
Leverage AI assistants and prompt engineering to automate routine project management tasks, including real-time meeting intelligence, action item tracking, and status reporting
Utilize the Digitized Delivery platform and AI-driven insights to manage project lifecycles proactively, identifying and mitigating potential risks before they impact timelines
Influence customers in the assessment, planning, and management of related projects
Define and institutionalize next-generation project management methodologies under Cisco's PMO framework, fostering a culture of innovation and AI-fluency
Minimum Qualifications
Bachelor's degree in Engineering or Technology (BE/B.Tech or equivalent)
Minimum 6 years of dedicated Project Management experience within the IT industry, with an overall experience of 9–15 years
Proven experience in handling global, customer-facing projects in highly complex functional or matrix organizations
Proficiency in project management tools including Microsoft Project Plan (MPP), Microsoft Excel, JIRA, and Confluence
Professional PM Certification such as PgMP, PRINCE2, ITIL, SCRUM, or equivalent, with preference given to PMP/PgMP certified professionals
English proficiency is required for collaboration with regional and global teams.
Willingness to travel locally and internationally as required by project scope, and adaptability to diverse time zone requirements
Preferred Qualifications
Advanced degree preferred e.g. MBA, MCA, or M.Tech
Domain expertise in one or more of the following: IT Infrastructure, Migrations, Networking, Data Centre, Security, and/or Collaboration
Hands-on experience with Agile/Scrum project methodologies, demonstrating flexibility and iterative delivery practices
Basic technical knowledge equivalent to CCNA or higher, demonstrating foundational understanding of networking and infrastructure concepts
Familiarity with AI-assisted project management tools and prompt engineering techniques to drive automation and productivity
Experience in program-level financial management, including revenue forecasting, margin optimization, and strategic resource planning
Track record of successfully leading large-scale, cross-functional teams across multiple geographies and business units
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's degree in Engineering or Technology (BE/B.Tech or equivalent)
- Minimum 6 years of dedicated IT Project Management experience and overall 9-15 years experience
- Proven experience managing global, customer-facing projects in complex matrix organizations
- Proficiency with Microsoft Project (MPP), Microsoft Excel, JIRA, and Confluence
- Professional project management certification (PgMP, PRINCE2, ITIL, SCRUM, or equivalent); preference for PMP/PgMP
- English proficiency for regional and global collaboration
- Willingness to travel locally and internationally and adapt to diverse time zones
- Experience presenting proposals and agreements to customers and stakeholders
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage, mental health support via an EAP, and access to on-site or virtual health centers indicate robust healthcare offerings. Wellness programs, fitness resources, and specialized services further reinforce coverage depth.
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Leave & Time Off Breadth — Generous PTO, a global minimum for paid parental leave, and unique programs like company-wide recharge days and paid volunteer time expand time-away options. Additional offerings such as Critical Time Off and adoption assistance add flexibility for life events.
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Equity Value & Accessibility — Restricted stock units and a discounted employee stock purchase plan are meaningful elements of total compensation. The prominence of equity can materially augment overall pay packages alongside salary and bonuses.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
