Customer Project Manager

First things first: What is this role about?:

• handles overall responsibility for managing our relationship with our partners
• monitors, facilitates and consults the partner during the adoption process of our technology
• establishes a trusted adviser relationship that works to ensure our partner’s full satisfaction with our technology
• proactively monitors our partner’s activity and provides on-time and around-the-clock insights and solutions to the partner
• liaises with our internal teams to improve our partner’s outcome and the performance of our technology
• designs chatbots to help our partners meet their needs and goals
• prioritizes and drives the resolution of escalated partners’ issues
• acts as a liaison between our product management and the partner, focusing on communicating the workday roadmap and how the roadmap will influence customer activities.
• creating documentation to guide our customers through our Knowledge Management System
• you'll be the force and the mind behind an outstanding customer experience

What we expect from you:

• a bachelor’s degree
• have minimum 4 years of experience in customer-oriented positions, prior experience in SaaS would be a plus
• can show us that “you’ve got what it takes” to collaborate and build visionary solid relationships with customers, especially at the executive level. Aka, your sharp business acumen
• have solid oral and written communication abilities, positive and energetic presentation skills and exquisite listening skills. Alas, we’ve got clients all over the world!
• are a self-motivated and savvy tech bug, always in search of new solutions and ideas to improve our relationship with our clients
• go-getter and self-starter attitude with a track record in taking initiative and owning end-to-end deliverables in a fast-paced environment
• to juggle multiple tasks at the same time with the superior project and time management skills. And a keen eye for detail!
• ability to analyze and interpret chatbot data to run retrospectives and evaluations to continually assess and identify areas for improvement
• cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance
• have the ability and flexibility to work in a fast-paced startup environment
• native Turkish speaker with an advanced level of English skills
• background in copywriting would be a huge plus.
• having a solid understanding of chatbots is not necessary but would definitely be a plus!

While exporting our technology to the world, we offer you

• A chance to work in an international, diverse, and inclusive environment 
• To be a part of an industry that’s shaping the future of customer experiences 
• Opportunity to be a part of different side projects depending on your interests 
• Access to many hard and soft skill training to help you improve and challenge yourself 
• Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge 
• Space to share your skills through training sessions and workshops if you wish. Sharing is caring!
• Free access to exclusive platforms such as Blinkist, Masterclass, and Neoskola
• Inclusive Private Health Insurance
• Smart Work Model side benefits to support food and bill expenses
• No Dress Code!