Title: Customer Project Manager
Location: Bangalore
Industry: Medical Devices
Job Profile Summary
The Customer Project Manager is responsible for collaborating with project managers to ensure deliverables meet customer expectations, optimizing project plans for better outcomes. The role manages specific project tasks from initiation to completion, ensuring timely and high-quality delivery, operating under general supervision. The role addresses moderately complex customer inquiries and resolves issues to ensure satisfaction. The role analyzes project data to provide insights, contributes to continuous improvement, and coordinates with cross-functional teams. The role documents risks and change requests, supports presales activities, assists with product integration and installation, and conducts post-implementation reviews to enhance future projects and practices.
Job Description
- Collaborates closely with internal & External stakeholders to ensure that all project deliverables are aligned with customer expectations, reviewing project plans and providing input to optimize project outcomes. He needs to ensure timely revenue planning and project execution
- Takes ownership of specific project tasks, managing them from initiation to completion, ensuring that all assigned responsibilities are delivered on time and meet the required quality standards.
- Works under general supervision and established processes, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance.
- Serves as a technical and operational liaison between the customer and internal teams, addressing moderately complex inquiries, resolving issues, and ensuring customer satisfaction throughout the project lifecycle.
- Analyzes project data and metrics to provide insights and recommendations that support project goals, contributing to continuous improvement in project execution and customer value delivery.
- Collaborates with cross-functional teams, ensuring that all team members are aligned with project objectives, deadlines, and customer requirements, leading to effective coordination between all entities.
- Documents project risks, issues, and change requests, working with the project manager to implement mitigation strategies that minimize impact on project timelines and budgets.
- Provides support during presales activities, helping to scope solutions that meet customer needs and ensuring the feasibility of proposed project plans, with a clear path to successful implementation.
- Participates in the integration and installation of products, services, and solutions at customer sites, ensuring that all technical and operational requirements are met and that customers are fully supported throughout the process.
- Conducts post-implementation reviews and customer feedback sessions, gathering insights to inform future projects and contribute to continuous improvement in customer project management practices.
Minimum required :
- Bachelor's Degree/ Vocational Education in Business Administration, Engineering, Science or equivalent.
- 3 to 10 Years of experience from Medical Devise or similar industry.
Preferred Skills:
- AERB Regulatory Compliance / PCPNDT
- AERB / PCPNDT Regulatory Compliance
- Data Analysis & Interpretation
- Project Management
- Budget Management
- Stakeholder Management
- Capability Assessment
- Risk Assessments
- Project Scope Development
- KPI Management
- Business Acumen
- People Management
- Service Operations
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in the company’s facilities.
Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
Indicate if this role is an office/field/onsite role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
#LI-PHILIN
Skills Required
- Bachelor's degree or vocational education in Business Administration, Engineering, Science, or equivalent
- 3 to 10 years of experience in the medical device or similar industry
- AERB regulatory compliance and PCPNDT knowledge
- Data analysis and interpretation
- Project management
- Budget management
- Stakeholder management
- Capability assessment
- Risk assessments
- Project scope development
- KPI management
- Business acumen
- People management
- Service operations
Philips Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Philips and has not been reviewed or approved by Philips.
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Retirement Support — Retirement support is positioned as a standout, including a strong 401(k) match (often described at 7%) alongside pensions in some contexts.
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Flexible Benefits — Flexible benefits are emphasized through choice in health insurance options and a broad “Total Rewards” approach that combines compensation, health and wellness, and work-life support.
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Leave & Time Off Breadth — Leave and time off breadth appears strong, with generous paid time off and policies covering parental leave, caregiving responsibilities, volunteering, and family medical leave.
Philips Insights
What We Do
As a leading health technology company, it is our purpose to improve people’s health and well-being through meaningful innovation. Our goal is to improve 2.5 billion lives per year by 2030. We're always looking for ways to make life better – not only for our customers, but also for everyone working here. That's why we're taking steps to create an environment where we all acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.
