Meet the team
Splunk Professional Services (PS) is a growing and dynamic organization which plays a key role in the success of our customers. Our Customer Project Managers lead customers and partners through their Splunk journey from discovery through implementation of sophisticated solutions using a combination of management and technical skills. They are highly organized, strong communicators and have a real passion for driving successful customer outcomes. If you possess the ability to establish relationships with both internal and external partners, run a portfolio of medium to high complexity customer projects and have established experience in commercial negotiations, project management procedures, consulting, and leading technology implementation projects, then this role may be exactly the challenge you are seeking.
Your Impact
Build customer trust through professional leadership, management and reporting of complex projects from kick off to successful delivery and close out
Build and maintain project plans, including project P&L, outlining tasks, landmark dates and allocation of resources aligned to statements of work (SOWs)
Implement and maintain detailed project reporting, including Project burn rate, progress against plan, risks, dependencies and assumptions ensuring this is clearly reported to the key customer stakeholders
Understand and assess the impact of any customer specific requirements, including any specific security and onboarding requirements (i.e. background checks, fingerprints, badging, network access, etc.)
Identify and promote opportunities for Splunk products and services to meet additional customer requirements
Maintain a regular cadence with the sales teams to understand the upcoming opportunities and the requirements for PS engagement
Collaborates with Sales Engineering to ensure PS is engaged in a timely manner to have sight of and the ability to influence technical detail and content
Build customer confidence in outcomes through using methodologies, blueprints, templates, Service Offerings and successful experiences with related solutions
Understands at a high-level the solution options available to meet customer requirements and know how to leverage the relevant SMEs to ensure outcomes are clearly defined and customer expectations set
Effectively drives the RFP/SOW process in partnership with the sales teams and supporting PS teams
Maintains accurate and up-to-date reporting, documentation, and system information to ensure there is accurate forecasting of both bookings and revenue
Active involvement in remediation of customer problems, serving as customer advocate to ensure problems are effectively and rapidly resolved
Minimum qualifications:
Bachelors + 8 years of related experience, or Masters + 6 years of related experience, or PhD + 3 year of related experience, or equivalent relevant work experience
5+ years of project/program management experience delivering enterprise software implementations or professional services to external enterprise customers.
Demonstrated track record managing projects using Agile (Scrum/Kanban) and/or Waterfall frameworks.
Preferred qualifications:
Project management certifications: PMI and/or CPMAI strongly preferred
Technical & Domain Certifications: Foundational Cisco / Splunk / Networking / Security certifications (e.g., CCST Networking, CCST Security, CCNA, Splunk Core Certified User/Power User).
Prior experience delivering projects within a dedicated Enterprise Software, Cybersecurity, SIEM, or Cloud SaaS Professional Services organization.
Experience with pre-sales alignment, proposal scoping, and market/customer analysis.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Skills Required
- Bachelor's degree plus 8 years of related experience, master's degree plus 6 years, PhD plus 3 years, or equivalent relevant work experience
- At least 5 years of project or program management experience delivering enterprise software implementations or professional services to external enterprise customers
- Experience managing projects using Agile, Scrum, Kanban, and/or Waterfall frameworks
- Project management certification such as PMI or CPMAI
- Foundational Cisco, Splunk, networking, or security certification
- Experience delivering projects within enterprise software, cybersecurity, SIEM, or cloud SaaS professional services
- Experience with presales alignment, proposal scoping, and market or customer analysis
Cisco Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cisco and has not been reviewed or approved by Cisco.
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Healthcare Strength — Health coverage is described as robust with multiple plan options and access to onsite/virtual LifeConnections Health Centers on major campuses. Company materials also highlight mental-health resources and comprehensive preventive care, supporting strong core medical benefits.
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Leave & Time Off Breadth — Time away includes company‑wide recharge days, a paid birthday, a year‑end shutdown, and paid Critical Time Off for emergencies. Paid volunteer days further expand opportunities to step away and recharge.
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Parental & Family Support — Policies include a global minimum for paid parental leave for primary caregivers, caregiving concierge services, and on‑site children’s learning centers in select locations. In the U.S., family‑building support is consolidated under Carrot with a defined lifetime maximum, indicating structured assistance across fertility, preservation, adoption, and surrogacy.
Cisco Insights
What We Do
Cisco (NASDAQ: CSCO) enables people to make powerful connections--whether in business, education, philanthropy, or creativity. Cisco hardware, software, and service offerings are used to create the Internet solutions that make networks possible--providing easy access to information anywhere, at any time. Cisco was founded in 1984 by a small group of computer scientists from Stanford University. Since the company's inception, Cisco engineers have been leaders in the development of Internet Protocol (IP)-based networking technologies. Today, with more than 71,000 employees worldwide, this tradition of innovation continues with industry-leading products and solutions in the company's core development areas of routing and switching, as well as in advanced technologies such as home networking, IP telephony, optical networking, security, storage area networking, and wireless technology. In addition to its products, Cisco provides a broad range of service offerings, including technical support and advanced services. Cisco sells its products and services, both directly through its own sales force as well as through its channel partners, to large enterprises, commercial businesses, service providers, and consumers.
