We are seeking an upbeat, motivated, and solutions-focused Customer Project Manager to join Ericsson's ANZA Cloud Software and Services, with strong exposure to telecommunications, 5G core networks, and cloud-based solutions.
In this role, you will lead the delivery of complex customer programs across next-generation mobile networks, cloud-native infrastructure, and service transformation initiatives, using industry-leading delivery tools, governance frameworks, and methodologies. You will take ownership of project strategy, governance, and execution, working with Ericsson and third-party products and services to deliver high-impact outcomes for our customers.
As a Customer Project Manager, your primary focus will be to understand customer network and business needs, manage delivery commitments, and create measurable business value through efficient, innovative, and well-governed solutions. You will act as a trusted delivery partner to customers, collaborating with cross-functional technical teams while driving continuous improvement across cost, quality, and operational performance.
If you thrive in technology-driven environments, enjoy working with 5G, cloud, and large-scale networked systems, and are passionate about delivering customer success - we want you on our team.
What you will do
• Manage end-to-end delivery of customer projects across scope, schedule, cost, risk, and quality• Define project plans, secure resources, and drive execution to successful completion• Own project financials, including budgeting, forecasting, and cost control• Identify and manage risks, issues, changes, and dependencies• Lead governance and steering meetings, providing clear status and decision support• Build strong, trusted relationships with customers, partners, and internal stakeholders• Ensure projects meet contractual, safety, and governance requirements• Support pre sales and transition activities, including contract preparation where required• Drive service improvements, automation initiatives, and delivery efficiencies• Capture lessons learned and contribute to improving project management practices
The Skills you bring
Qualifications & Experience• Bachelor's degree in Engineering (Telecommunications, Electronics, Computer Science, Industrial Engineering or equivalent)• Project Management certification (PMP, PMI-ACP, or equivalent preferred)• 5+ years of experience managing complex customer or delivery projects• 3+ years of experience in Telecommunications or IT industry.• Strong experience in resource and budget management
Technical & Business Competencies• Good understanding of networked systems, service delivery, and operational KPIs• Experience working in customer-facing, contractual delivery environments• Strong analytical, problem-solving, and decision-making capability• Practical understanding of automation, AI models ( Microsoft Co-Pilot , Glean , etc ) and being able to utilise them in day to day project management practices• Ability to align customer business needs with delivery execution
Highly desirable:
Experience or solid understanding of 5G Core Network Applications and/or Cloud Infrastructure, including cloud native solutions, containers, virtualization, or hyperscaler platforms.
Skills & Attributes• Strong leadership and stakeholder management skills• Confident communicator, comfortable engaging with senior customer and executive stakeholders• Results driven, resilient, and able to manage competing priorities• Proactive, structured, and solution oriented mindset• Comfortable working in fast moving, multi stakeholder environments
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Australia (AU) || Melbourne
Job details: Customer Project Manager
Primary Recruiter: Sushmita Centeno
Hiring Manager: Sam Mirsalehi
Skills Required
- Bachelor's degree in Engineering (Telecommunications, Electronics, Computer Science, Industrial Engineering or equivalent)
- Project Management certification (PMP, PMI-ACP, or equivalent)
- 5+ years of experience managing complex customer or delivery projects
- 3+ years of experience in Telecommunications or IT industry
- Strong experience in resource and budget management
- Good understanding of networked systems, service delivery, and operational KPIs
- Experience working in customer-facing, contractual delivery environments
- Practical understanding of automation and AI models (Microsoft Co-Pilot, Glean) and ability to apply them in project management
- Experience or solid understanding of 5G Core Network Applications and/or Cloud Infrastructure including cloud-native solutions, containers, virtualization, or hyperscaler platforms
- Strong leadership, stakeholder management and communication skills
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Health coverage options are described as broad, with multiple medical plan choices (often three) plus dental and mental health resources. U.S. materials also reference PPO and HDHP options, and some teams contribute to HSAs.
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Retirement Support — U.S. postings outline a 401(k) with an automatic 3% company contribution plus matching that reaches 4% when employees contribute 5%. This combination is repeatedly listed in role postings and characterized as strong for the sector.
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Parental & Family Support — U.S. job descriptions frequently cite up to 16 weeks paid maternity leave and 6 weeks paid parental/adoption leave at 100% pay. These benefits are positioned as exceeding many U.S. corporate policies.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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