At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.
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The Customer Pricing Manager leads the execution, governance, and performance of pricing across assigned accounts. This role manages Commercial and Strategic Pricing Analysts and ensures pricing strategies align with customer-specific objectives, including revenue growth, margin optimization, and risk management. The role provides leadership on pricing decisions, supports complex scenarios, and ensures consistency, accuracy, and compliance across all pricing activities. It serves as a key partner to Sales, Contracts, Finance, and Operations to drive commercially sound, customer-aligned outcomes.JOB RESPONSIBILITIES:
- Lead, develop, and manage a team of Commercial and Strategic Pricing Analysts supporting customer accounts
- Oversee pricing execution and analysis for all customer pricing activities
- Ensure customer pricing strategies align with revenue, margin, and contractual commitments
- Provide direction and oversight on complex, high-value, or high-risk customer pricing decisions and escalations
- Review and approve non-standard customer pricing requests, deviations, and exception scenarios
- Partner with Sales, Contracts, Finance, and Operations leadership to align pricing decisions with customer agreements and commercial strategy
- Ensure compliance with customer contracts, pricing policies, and governance frameworks
- Drive consistency in pricing approaches across customer accounts while maintaining flexibility for bespoke scenarios where required
- Monitor customer pricing performance, margin trends, and risk exposure across accounts
- Support customer audits, pricing disputes, and contract compliance reviews
- Establish priorities and allocate team resources based on customer needs, deal complexity, and business impact
- Mentor and develop team members, including coaching on customer strategy, agreement interpretation, and stakeholder management
- Identify and drive improvements in customer pricing processes, execution, and governance
- Other responsibilities, as assigned
JOB REQUIREMENTS:
- Bachelor’s degree in finance, economics, mathematics, statistics, or related field preferred
- Progressive experience in customer pricing, contract pricing, or commercial strategy
- Prior leadership or people management experience preferred
- Strong understanding of customer agreements, pricing structures, and commercial risk
- Proven ability to manage complex and non-standard customer pricing scenarios
- Strong analytical, organizational, and problem-solving skills
- Ability to influence cross-functional stakeholders and support commercial decision-making
- Excellent written and verbal communication skills
- High level of business judgment and attention to detail
- Ability to manage multiple priorities in a fast-paced, customer-driven environment
BENEFITS:
- Competitive Salary + bonus
- 401(k)/ Retirement savings
- Comprehensive Benefits (medical, dental, vision, life and disability coverage)
- Friendly work environment
- Paid vacation/holidays
Skills Required
- Bachelor's degree in finance, economics, mathematics, statistics, or related field
- Progressive experience in customer pricing, contract pricing, or commercial strategy
- Prior leadership or people management experience
- Strong understanding of customer agreements, pricing structures, and commercial risk
- Proven ability to manage complex and non-standard customer pricing scenarios
- Strong analytical, organizational, and problem-solving skills
- Ability to influence cross-functional stakeholders and support commercial decision-making
- Excellent written and verbal communication skills
- High level of business judgment and attention to detail
- Ability to manage multiple priorities in a fast-paced, customer-driven environment
DistributionNOW Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DistributionNOW and has not been reviewed or approved by DistributionNOW.
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Healthcare Strength — Core medical, dental, and vision coverage is available, and benefits are frequently characterized as good to excellent. HSA and FSA options and multiple medical plan tiers are also referenced.
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Retirement Support — A 401(k) plan is offered as part of the package. Retirement benefits are consistently present alongside core insurance coverage.
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Leave & Time Off Breadth — PTO, paid holidays, sick days, bereavement, military leave, and parental/family leave appear in the offering. These provisions support reasonable work‑life balance in several roles.
DistributionNOW Insights
What We Do
We operate primarily under the DistributionNOW and DNOW brands as a global distributor of the oil and gas and industrial markets. Through our growing DigitalNOW® platform, customers can leverage world-class technology across eCommerce, data management and supply chain optimization applications to solve a wide array of complex operational and product sourcing challenges to assist in maximizing their return on assets. Our energy product offering serves the energy industry – from upstream drilling and completion, exploration and production (“E&P”), midstream infrastructure development to downstream petroleum refining and petrochemicals – as well as in other industries, such as mining, chemical processing, liquefied natural gas (“LNG”) terminals, power generation utilities and renewables. The industrial distribution end markets include engineering and construction firms that perform capital and maintenance projects for their end-user clients. Our global product offering includes maintenance, repair and operating (“MRO”) supplies, pipe, valves, fittings, flanges, gaskets, fasteners, electrical, instrumentation, artificial lift, pumping solutions, valve actuation and modular process, measurement and control equipment. We also offer procurement, warehouse and inventory management solutions as part of our supply chain and materials management offering. We have developed expertise in providing application systems, work processes, parts integration, optimization solutions and after-sales support. Our solutions include outsourcing portions or entire functions of our customers’ procurement, warehouse and inventory management, logistics, point of issue technology, project management, business process and performance metrics reporting. We streamline our customers’ purchasing process, from requisition to procurement to payment, by digitally managing workflow, improving approval routing and providing robust reporting functionality.
