About this opportunity:
Customer Presales Lead is a Senior Techno-Business Role in Global Presales Excellence Centre (GPEC), with focus on creating optimised techno-commercial solutions for responding to customer RFxs and Unsolicited Proposals leading to winning deals. This role is dedicated to a Customer Unit or group of Customer Units(CU) within a Market Area (MA), which enables building customer knowledge and relationships over longer team leading to efficiency in proposal creation.
What you will do:
- Act as a End to End CU responsible and interface with MA CU CSS(Cloud Software and Services) Heads, Core 3, Client Sales Leads, Domain Sales Manager and Price Manager community in respective Market Area
- Lead virtual teams to handle all the requests (RFx / Unsolicited) in BCSS(Business Area Cloud Software and Services) multi application domain, multi opco for respective Market Area. It will require breaking complex solutions into smaller segments, assign it to respective domain experts and stitch all the segments together to deliver a comprehensive solution
- Agreement on yearly forecasts with Market Area
- Securing funnel information from Customer Units and working with teams in GPEC to ensure readiness to handle the opportunities
- Acts as 1st Level escalation for all requests from Market Area
- Industrialization of cross-SA techno commercial assets and knowledge sharing across the Sales community
- Quality Assurance for all proposals to that particular Market Area
- Provides continuity and build knowledge around customer and regional uniqueness and cater to that during proposals
- Pro-actively engage CSS Customer Unit teams in Market Areas to make sure they are aware of the competencies in GPEC & take feedback from them on improvement areas.
- Develop techno-commercial understanding for Ericsson products and Services.
- Contribute to End-End Optimization of requests.
- Maintain knowledge of key competitor's portfolio.
- Represent GPEC in CU / Operation meetings and present key insights from the CU in the monthly / quarterly governance
Skills you bring:
- 14-20 years of relevant experience, with at least last 4-5 years in pre-sales.
- University degree in Engineering/ICT. Higher university such as an MBA considered a merit.
- Deep experience and skills in multiple technical domains in BCSS (Packet Core / Cloud / COS & UDM / NM / BSS)
- Experience of working as a lead or overall Solution Architect in a complex customer solution in pre-sales or delivery phase.
- Creative in terms of ability to see and make things in a new or different way, capability of developing inspiration, innovation or insight.
- Strong interpersonal skills, ability to interface with all levels of the organization and establish effective relationship within Ericsson.
- Strong leadership capability to be able to lead virtual teams, empower the team, lead towards maximum possible optimization in the proposal and command respect from the team.
- The candidate must have excellent communication skills, written and verbal both.
All academic credentials must be from recognized and accredited institutions and are further subject to verification.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 786438
Skills Required
- 14-20 years of relevant experience with at least last 4-5 years in pre-sales.
- University degree in Engineering/ICT (credentials from recognized institutions subject to verification).
- Deep experience in multiple BCSS technical domains (Packet Core, Cloud, COS & UDM, NM, BSS).
- Experience as a lead or overall Solution Architect on complex customer solutions in pre-sales or delivery.
- Strong leadership capability to lead virtual teams and drive techno-commercial optimization.
- Excellent written and verbal communication skills.
- Strong interpersonal skills to interface with all organizational levels and build relationships.
- Creative problem-solving and innovation capability.
- MBA or higher university degree considered a merit.
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health options are positioned as core benefits with multiple plan choices in key markets. Official materials explicitly emphasize healthcare breadth as part of “Life at Ericsson.”
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Retirement Support — 401(k) with employer matching in the U.S., pensions in some regions, and broad access to an ESPP indicate strong long‑term financial support. Company filings and AGM materials describe share programs and post‑employment benefits as ongoing pillars of the package.
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Leave & Time Off Breadth — Paid time off, sick leave, holidays, and paid volunteer time are highlighted alongside generous parental leave in various locations. Time‑off entitlements are presented as a strong component of the total rewards offering.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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